Front Office Receptionist Lead Position Available In Jefferson, Alabama

Front Office Receptionist Lead Christ Health Center Inc – 3.9

Birmingham, AL Job Details Estimated:

$30.5K – $36.1K a year 7 hours ago Qualifications Bilingual Microsoft Word Spanish Microsoft Excel Microsoft Outlook Customer service Mid-level Microsoft Office Administrative experience High school diploma or GED Analysis skills Organizational skills 1 year

Full Job Description Description:

Christ Health Center is looking for a Front Office Receptionist Lead who will be the welcoming face of our practice, ensuring every patient feels valued from the moment they walk through our doors. In this key role, you’ll blend outstanding customer service with strong organizational skills to keep our front office running smoothly. You’ll be responsible for greeting patients, managing appointments, answering phone calls, and supporting day-to-day administrative functions. In addition, you’ll lead and support a team of front desk staff—offering guidance, training, and oversight to help foster a warm, professional, and efficient environment. Leadership & Team Coordination Lead, and train Front Office/ Call Center Staff to ensure high standards of services and efficient operations. Provider feedback and assistance to ensure smooth daily operations. Act as the point of contact for any front office concerns or issues and escalate to Medical Office Director as necessary. Front Office Lead will be responsible for processing any review related to financial hardships and insurance discrepancies. Will be expected to assist with timely de-escalations when there are patient conflicts or grievances. Will provide Cash Boxes every morning and balance collections at the end of day. Will report discrepancies immediately to Medical Office Director or CFO. Will facilitate communications and changes between clinical team and front office to ensure smooth operations.

Requirements:

Major Duties & Responsibilities:

Job Skills Greet and checks patients in and out Answers telephone and voice messages in a timely manner and is professional, friendly, and helpful with all requests. Respond and comply to requests for patient information Schedule and confirm patient appointments. Maintain Provider’s patient schedule. Update and maintain patient information including demographics, proof of income, household assessment, etc. following all HIPAA guidelines. Communicate with clinical staff to maintain patient flow Verifies insurance and collect payments from patients at time of service Balance cash drawer daily Provide assistance to other front office staff as needed. Attends and participates in in-service education for staff, quality assurance program, and risk-management programs Christ Health Center has an identifiable team structure and an organized staff to sustain team-based care. The Core Care Team members are expected to meet?each morning prior to seeing the first patient and review the Huddle Task List for that day. Required Skills/abilities Excellent verbal and written communications skills. Requires effective interpersonal skills Requires analytical skills, attention to detail, effective organization skills, ability to work in a fast-paced environment and ability to self-direct with minimal supervision. Bi-Lingual in Spanish is preferred Proficient in Microsoft Office (Word, Excel, Outlook) Qualification, Education, Experience Requires High School Diploma or equivalent 1-2 years in administrative experience C-PAR (Certified Patient Account Representative) Preferred Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent. Reasoning Ability The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others. Physical/Mental Demands Work requires the ability to lift objects weighing up to 20 pounds Work requires ability to carry objects weighing up to 20 pounds. Work requires ability to sit +/- 90% of the time. Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others. Work requires proofreading and checking documents for accuracy. Work requires ability to use a keyboard and visualize a computer monitor to enter words or data. OSHA personal exposure risk category II (Tasks that involve no exposure to blood, body fluids or tissues, but employment may require performing unplanned category I tasks). Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times. Environmental/Working Conditions Medical office environment Cultural Expectations Understands Christ Health Center Mission Statement and Values Consistently displays Christ Health Center’s Mission daily Treats patients, visitors and co-workers with love and respect