Front Desk Receptionist Position Available In Western Connecticut Planning Region, Connecticut

Front Desk Receptionist Performance Physical Therapy of Connecticut, LLC New Canaan, CT Job Details Full-time $18 – $20 an hour 13 hours ago Qualifications Customer service EMR systems Front desk Communication skills Entry level Full Job Description Performance is a private outpatient orthopedic/sports rehabilitation practice with offices in Fairfield County, New Haven County and Midtown Manhattan, New York. Performance places an emphasis on quality, attentive patient care. This is a great opportunity to join a growing team with an excellent reputation and to work in one of our beautiful state of the art facilities with a talented team of experienced professionals. Come be a part our growing team. Here at Performance, we look for individuals who are interested in and seek a challenging, growth-oriented, friendly environment. We look for individuals with a strong work ethic and a caring personality who share our values of caring from the core, sweating the small stuff, and being teachers and scholars. Our front desk Front Desk Receptionist serves as the first point of contact for our patients and clients, we are constantly looking for individuals who share our passion to help people and possess the desire to try to do things better and more efficiently. We pride ourselves in bringing out the best in our team members and provide individuals with the support they need to achieve their career aspirations. Front Desk Receptionists are expected to provide a stellar patient experience while maintaining reception and clerical support.

Responsibilities:

Greeting patients warmly both over the phone and in face-to-face encounters Provide a superior patient experience as a positive ambassador in support of Performances patient-centric model of health care Address and resolve any problems that a patient may have to the best of one’s abilities Escalates unresolved problems to manager Expresses compassion, understanding, and empathy at all times Reviews and updates patient demographics and insurance information and accurately scans documents into patients file Obtains and processes referral information and notes patients records accordingly Collects co-pays and fees for service Answer phones Insurance verification and authorizations Schedules PT appointments Obtains and properly distributes messages Performs general office duties as assigned

Requirements:

Previous customer service or electronic medical records experience Previous front desk experience Open availability including Saturdays Excellent customer service and communication skills Ability to multi-task while working quickly, efficiently, and accurately To cover other clinics when needed