Parish Receptionist (Full Time) Position Available In Broward, Florida

Parish Receptionist (Full Time)

Published:

04/15/2025 St. Elizabeth of Hungary Catholic Church in Pompano Beach, Florida has an opening for a full-time Parish Receptionist who will be responsible for providing first-point-of-contact customer service for general inquiries and visitors to the parish office and maintaining a welcoming environment to the parish. Primary duties are operating the main phone, greeting visitors and callers, assessing their needs, and directing them to the appropriate parties, sorting correspondence, taking Mass intentions, and other clerical tasks. The Parish Receptionist performs all duties and responsibilities in alignment with the mission, vision, and values of the Catholic Archdiocese of Miami.

Schedule:

40 hours/ week. Monday – Friday 9 a.m.- 5:00 p.m.

Responsibilities:

Provide exemplary customer service to visitors, parishioners, employees, and others who contact the parish by phone, in person, and by e-mail; assess their needs and direct them to the appropriate parties.
In alignment with the mission of the parish serving as a center of hope and evangelization, foster a sense of hospitality and professionalism with an open-door mannerism.
Operate phone and extensions to relay incoming, outgoing, and interoffice calls.
Provide callers answers to basic questions on operations, office locations and schedules, or documents their concerns for escalation to the appropriate party.
Maintain contact information for re-direction to parties outside of the parish (i.e., Catholic Charities for people seeking immediate direct services, etc.).
Facilitate the scheduling of Mass Intentions; offers date and time and inputs the information in the Mass Intention book.
In the spirit of collegiality, assist the Pastor and staff in any ways needed.

Qualifications:

Three years’ clerical experience in a customer-service environment; non-profit helpful.
Excellent customer service skills, including ability to maintain focus on and professionalism with people in challenging situations, both in person and by phone.
Must demonstrate a positive, welcoming, and service-oriented disposition.
Demonstrated history of maintaining strict confidentiality concerning files and sensitive information.
Ability to multi-task and retain accuracy in an environment of competing deadlines.
Type at least 60 wpm with 90% accuracy.
Good oral and written English-language communication skills, including clear speaking voice, required.
Basic to intermediate-level conversational Spanish skills strongly preferred.
Good Creole language communication skills strongly preferred.
Good spelling and grammar are required.
Good computer literacy, including ability to navigate online applications and knowledge of search-engine-optimization best practices.
Proficiency in MS Outlook and Word; basic Excel.
Must be an authentic witness to the Catholic faith and her teachings, supportive and respectful of the mission and tenets of the Roman Catholic Church.
Knowledge of basic tenets of Catholic Church and parish structures; experience in Roman Catholic environment preferred.
Must have a professional demeanor.

To apply:

Send resume with cover letter to Alicia McDermott at alicia.stelizabeth@bellsouth.

net Subject line should read:

Parish Receptionist.

NO PHONE CALLS

PLEASE