Member Services Front Desk Coordinator Position Available In Collier, Florida

Member Services Front Desk Coordinator Quail West Foundation Inc – 4.3 Naples, FL Job Details Full-time $20 – $22 an hour 1 day ago Benefits Disability insurance Paid time off Employee assistance program 401(k) matching Employee discount Life insurance Referral program Pet insurance Qualifications Microsoft Word Hospitality Microsoft Excel Sales Basic math Microsoft Publisher Microsoft Office Driver’s License Canva Computer skills Adobe InDesign Leadership Communication skills Entry level Time management

Full Job Description Description:

Do you have a warm smile, a can-do attitude, and a passion for delivering five-star service? Quail West Golf & Country Club is looking for a Member Services Coordinator to be the first point of contact for our members and guests. If you thrive in an upscale environment where exceptional service is the standard, we want you on the team! Quail West is a leading private golf and country club located in Naples, FL that prides itself on providing world-class facilities for Members and their guests and an extraordinary and inclusive, yet unpretentious lifestyle.

Position Overview:

Provide five-star concierge services for Members and their Guests at Quail West Golf and Country Club. As part of the Membership and Communications team, this position supports the Membership & Lifestyle Director, Member Services Manager, and Member Communications & Engagement Director in enhancing member experiences through personalized service, event support, and communication initiatives. The Member Services Coordinator proactively anticipates the needs of Members, offering solutions before they are requested and personalizing service to meet individual preferences. This role ensures Members are informed of scheduled events, activities, and important updates while also protecting them from unnecessary or unwanted demands. Some holiday work may be required. Must be able to work onsite. This is a full-time, hourly position – $20-22/hour, commensurate with experience. Work hours are Monday – Friday 8:30am-5:00pm. Why You’ll Love it at

QW:

Work in a beautiful, exclusive country club setting. Be a part of a team that values excellence, service, and hospitality. Enjoy a fast-paced, engaging role where no two days are the same! Competitive compensation and benefits – to include: Free employee meals Critical Needs & Scholarship Endowment Program Generous PTO plan 401k plan w/ company match Wellness Discount Program on medical premiums Company-Paid Employee Assistance Program, life insurance, and Short-term Disability Benefits Discounts on retail items in the Salon/Spa & Golf Shop + special employee-only sales throughout the year Holiday bonus BenefitsHub – access to discounted items such as, tickets, coupons, pet insurance, & legal shield Up to a $500.00 Employee Referral Bonus (unlimited!) Club perks, to include Golf & racquet sports play, discounted spa services and more! Multiple annual parties & celebrations and recognition throughout the year Continuing education opportunities!

Requirements:

Provide personal member services of the highest level that may include, but not limited to, restaurant reservations, appointment scheduling, recommendations, and promotion of available Concierge services. Make available literature, and other helpful materials on request. Project an approachable and professional image in personal appearance, manner, and demeanor always. Assure prompt and positive action on all Member complaints, questions, concerns, and suggestions, forwarding to the relevant Department Director as necessary. Acknowledge and greet all Members and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist Members when possible. Recognize and use member names consistently. Assist in creating and scheduling social media posts for Instagram, Facebook, LinkedIn, etc., in collaboration with the Member Communications & Engagement Director. Create and update event flyers and promotional materials as needed to support member engagement. Be consistently knowledgeable about Club events and of local current attractions or events (reciprocal clubs, Beach Club, concerts, theater, sporting events, special events, and more.) Assist with mail and package deliveries. Provide Club access control services and remain vigilant of non-members and their purpose for being on property. Ensure the daily room schedule is prepared accurately and circulated to management in a timely manner. Record reservations for member dining, events, and conference/party rooms. Direct event planning opportunities to the Event & Banquets Manager. Embrace all core values of the Quail West Foundation, and all inherent missions, goals, directives, and tasks.

Job Scope:

Recurring work situations with occasional variations from the norm. Job involves a moderate degree of complexity. Operates from established and well-known procedures typically but may have to use a high degree of creativity in meeting the individual needs of residents. Operates independently with minimal supervision. Errors in work may result in dissatisfaction from members and guests.

Interpersonal Contacts:

Contacts are made with others both inside and outside of Quail West. Fulfills the needs of Members by providing services on-site, using both phone and face-to-face interactions. Contacts sometimes contain confidential/sensitive information; position requires the ability to use the utmost discretion.

Knowledge, Skills, and Abilities:

Computer:

Ability to proficiently use Microsoft office, (Word, Excel, and Outlook).

Language:

Ability to read, write and comprehend correspondence, memos, and communicate effectively.

Mathematics:

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages.

Reasoning:

Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.

Other:

Possess strong organizational, written and time management skills. Exhibit professionalism and leadership qualities through own self-actions. Must be compliant with and actively support a drug free workplace. Comply with all rules and regulations as stated whether verbal or written. Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for Quail West Foundation, and encouraging other employees to do the same. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to read and interpret documents such as operating and procedural manuals. Ability to perform basic math skills such as addition, subtraction, multiplication, and division. Requires strong communication, organizational, decision-making, and interpersonal skills. Ability to be detail-oriented while maintaining thorough follow-through. Ability to multi-task and to work well under pressure. Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner. Proficiency with electronic resources such as Internet search, Publisher, Outlook and Word. Ability to learn Club administration systems. Possess a valid state issued driver’s license with a clean driving record. Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision.

Qualifications:

Prefer two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Good geographic knowledge of the surrounding area. Familiarity with design software (such as Canva or InDesign) is a bonus. Maintain a professional and polished appearance. Have flexibility to work different shifts including holidays and weekends.

Physical Demands and Work Environment:

Frequent interruptions or loud noises may occur. Must be able to reach, bend, stoop, stand and lift up to 25 pounds. Must be able to sit for prolonged periods of time. If you’re ready to bring your concierge skills to a top-tier golf and country club, apply today and become part of the Quail West experience!