Front Desk Receptionist Position Available In Hillsborough, Florida
Tallo's Job Summary: Front Desk Receptionist position available at Hampton Inn & Suites Tampa Busch Gardens. Responsibilities include providing exceptional customer service, handling guest check-ins, resolving complaints, and maintaining positive guest relations. Requirements include previous front desk experience, high school diploma, flexibility, computer proficiency, and excellent communication skills. Part-time position with pay ranging from $14.00 to $15.50 per hour for no more than 24 hours per week. Located in Tampa, FL.
Job Description
Front Desk Receptionist Hampton Inn & Suites Tampa Busch Gardens 3333 East Busch Boulevard, Tampa, FL 33612 Provide exceptional customer service You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or ‘walked’ guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Requirements Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment
Job Type:
Part-time Pay:
$14.00 – $15.50 per hour Expected hours: No more than 24 per week
Schedule:
8 hour shift Monday to Friday Morning shift Weekends as needed Ability to
Commute:
Tampa, FL 33612 (Required) Ability to
Relocate:
Tampa, FL 33612: Relocate before starting work (Required)
Work Location:
In person
