Front Desk Receptionist Position Available In Lee, Florida

Front Desk Receptionist 4.0 4.0 out of 5 stars 3800 Colonial Boulevard, Fort Myers, FL 33966

Description:

This position is responsible for a variety of administrative tasks related to patient registration, scheduling, office flow, chart accuracy, insurance verification, and patient payments. Attention to detail, strong organizational skills, and the ability to multi-task are integral to the position. The target is to complete all responsibilities accurately, with high quality, and in a timely manner.

Responsibilities:

Greeting Patients :

Welcoming patients as they arrive, checking them in for their appointments, and directing them to the lobby.

Scheduling Appointments :

Scheduling new appointments and rescheduling existing ones as needed.

Handling Phone Calls :

Answering incoming calls, scheduling appointments over the phone, providing information to patients, taking messages for medical staff, and transferring calls to the appropriate department.

Patient Registration :

Collecting and entering patient information into the electronic health records (EHR) system, verifying insurance details, and ensuring all necessary forms are completed.

Insurance Verification :

Checking patients’ insurance coverage, determining their copayments or deductibles, and explaining insurance policies and billing procedures to patients.

Processing Payments :

Collecting payments for services and issuing receipts.

Maintaining Cleanliness/Housekeeping :

Keeping the front desk area and lobby clean and organized, ensuring a comfortable environment for patients.

Patient Communication :

Communicating with patients about appointment reminders and other relevant information. Preparing Documents for the

Following Day:

Prepare proper consent forms, billing slips, charts, and any other documents needed for patient visit. Coordinating with

Medical Staff :

Liaising between patients and medical staff, communicating patient needs or concerns, and ensuring efficient flow of information within the office.

Compliance and Confidentiality :

Adhering to all medical office policies and procedures, including HIPAA regulations regarding patient privacy and confidentiality.

Problem-Solving :

Addressing patient inquiries or complaints effectively and escalating issues to management or medical staff when necessary.

Minimum Requirements:

Great attention to detail and the ability to record information accurately Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients Regular and reliable attendance is required Insurance verification experience (preferred)

Job Type:

Full-time Pay:

$17.00 – $19.00 per hour

Schedule:

Monday to

Friday Work Location:

In person