Front Desk Receptionist Position Available In Miami-Dade, Florida

Front Desk Receptionist

CITUSA MIAMI CORPORATION

Miami Beach, FL Job Details Full-time $18 an hour 1 day ago Benefits Paid time off Qualifications Hospitality Spanish Customer service English Analysis skills Front desk Communication skills Entry level Full Job Description Join Our Team at Iberostar – Front Desk Receptionist (USA, Full-Time) c/o Iberostar Waves Miami Beach & Iberostar Waves Berkeley Shore At Iberostar, we are looking for a Front Desk Receptionist to join our team based in the USA. But before we tell you more about the role, we think it’s important you know a little about us: We are a 100% family-owned company — a family of more than 30,000 employees. We operate in 35 countries, with our headquarters located in Palma de Mallorca. Our core values — Passion, Responsibility, Transparency, Creativity, and Humility — guide all of our actions. We are pioneers in sustainable tourism (check out our Wave of Change initiative to learn more). If this sounds interesting to you… maybe this is your place! About the

Role:

Front Desk Receptionist As a Front Desk Receptionist , your main mission will be to welcome guests, manage check-ins and check-outs, and assist with inquiries to ensure a positive guest experience. The ideal candidate is friendly, professional, detail-oriented, and possesses strong customer service skills.

Your Day-to-Day Responsibilities Will Include:

Greeting and checking in guests to ensure a smooth arrival experience. Handling check-outs and processing payments efficiently. Responding to guest inquiries via phone, email, and in person. Providing information about hotel amenities, local attractions, and services. Coordinating with housekeeping and maintenance to address guest needs. Managing reservations and updating booking systems as needed. Handling check-outs and processing payments efficiently, including ensuring that all reservations are properly charged at the time of check-out. Performing basic administrative tasks and maintaining front desk organization. Resolving guest complaints with professionalism and efficiency. Following security protocols to ensure guest safety.

What We’re Looking For:

Fluency in English is required ; Spanish proficiency is highly preferred. Previous experience in hospitality, front desk, or customer service roles. Familiarity with hotel reservation systems (PMS) is a plus. Strong communication and problem-solving skills. Ability to multitask and stay organized in a fast-paced environment. Flexibility to work variable shifts, including evenings, weekends, and holidays.

Preferred Experience & Skills:

1+ years of experience in Front Desk (preferred). Strong written and verbal communication skills. High proficiency with email and the Google Workspace . Ability to prioritize and meet deadlines. Self-motivated and team-oriented. Strong analytical skills. • Why Join Iberostar? What are you waiting for? Come be part of a global hospitality leader that cares deeply about its people and the planet. We look forward to meeting you — apply now! #

WeAreIberostar Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

Paid time off

Schedule:

8 hour shift Day shift Evening shift Monday to Friday Morning shift Night shift Overnight shift Rotating weekends

Work Location:

In person