Front Desk Receptionist/Fitness Center Position Available In Miami-Dade, Florida

Front Desk Receptionist/Fitness Center Fernandez & Fernandez Insurance, Inc. 14380 SW 139th Court, Miami, FL 33186 JOB

DESCRIPTION

Job Title:

PINI Health Club Front Desk/Administrative Representative Reports to:

PINI Health Club General Manager Job Summary/Objective:

The Front Desk Representative is the first line of contact for PINI Health Club members and guests. Front Desk/Administrative Representative delivers the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk Customer Service Assist PINI Health Club General Manager to design and implement successful marketing campaigns on-site or off-site. Assist to organize promotional activities for new products/services. Warmly greet members and guests as they enter and leave the club. Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals. Checks in members and verifies membership; signs up members for group fit or ultimate classes. Registers prospective members. Addresses members’ questions or direct them to the appropriate individual for better assistance. Sells supplements, apparel and other PINI Health Club retail items to members. Documents all purchases on the POS system and provides accurate change. Always maintains a professional image and behavior- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related. Responds professionally to requests and inquiries from guests, members, and staff. Provides information to members regarding special club events. Immediately reports or escalates to management any unsafe conditions or emergency situations. Administrative Always keeps the front desk and lobby neat and clean. Performs opening and closing procedures for the front desk, as assigned. Attends monthly meetings or other scheduled meetings. Assist with inventory or product pricing, as needed. Calls all past due members regarding late dues and down payments.

ORGANIZATION RELATIONSHIPS

The Front Desk Representative reports to the PINI Health Club Manager. This position may interact with all levels of management and staff within Corporate and Field offices.

REQUIRED QUALIFICATIONS

1) Knowledge, skills & abilities: Knowledge of traditional and digital marketing tools. Experience with research methods using available data analytics software. Solid computer skills, including MS Office and web analytics. Must be energetic and possess a very friendly, outgoing personality and positive attitude. Possess strong interpersonal and communication skills, including telephone etiquette. Possess a strong customer service focus. Understands and follows oral and written instructions. Able to multi-task and perform tasks with accuracy and attention to detail. Must be a team player and possess a can-do attitude. Adhere to meal and rest break periods and must clock in and out for all shift times. 2) Minimum certifications/educational level: High school diploma or GED required. Current CPR/AED certification 3) Minimum experience:

• Must have 6 months’ customer service experience in health club, retail, hospitality, or food service industry preferred.
• Marketing and/or membership drive/campaigns experience a plus.
• Experience with multiple phone lines preferred.
• Solid computer skills 4)

Physical Requirements:

Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 25 pounds. Ability to stand and remain on your feet for a full shift.

Job Types:

Full-time, Part-time Pay:

From $13.00 per hour

Benefits:

401(k) Health insurance Paid time off

Schedule:

8 hour shift Monday to Friday Weekends as needed Ability to

Commute:

Miami, FL 33186 (Required) Ability to

Relocate:

Miami, FL 33186: Relocate before starting work (Required)

Work Location:

In person