Veterinary Receptionist Position Available In Miami-Dade, Florida

Veterinary Receptionist Pets And Vets Animal Clinic 1181 71st St, Miami Beach, FL 33141 Job Summary The purpose of this position is to serve as receptionist at Pets and Vets Animal Clinic, to perform record-keeping duties related to animal patient care and treatment, and to provide miscellaneous support to the veterinary practice and staff. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data entry, word processing, mail service, and a practical knowledge of the standard procedures, veterinary records, and terminology used in the hospital . Responsibilities Prepare for upcoming appointments by preparing needed forms in advance of the client’s arrival. Prepare all required forms such as exam forms, admission forms, previous records, annual client forms, TNR and Open the practice and set up for the day as directed. Make sure the front doors are unlocked. Check lab-work reports for the appropriate doctor. Also, accurately mark the lab-work results in the lab portal. Welcome clients and patients to the practice and provide for their comfort while they are here. This includes greeting clients, showing them to the waiting area or exam rooms, and assisting with entry to and exit from the clinic. Ensure that all clients waiting in the waiting room have been

CHECKED – IN

, in a timely manner. Answer incoming telephone calls utilizing proper

PHONE ETIQUETTE

. Provide knowledgeable sub-professional advice concerning the care and treatment of animals, including questions regarding clinic services, fees, animal care and treatment in accordance with clinic policies. Appropriately direct other questions and communication to a veterinarian, technician, or other staff members. Process completed forms such as new client forms, admission forms, estimates, etc. and obtain all necessary information. Enter new clients and

UPDATE INFORMATON

into the computer accurately and completely. Manage

EMERGENCY SITUATIONS

by following established clinic policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of the illness or injury and attempt to reassure distressed pet owners. Follow

HOSPITAL POLICIES

regarding patient admission. Determine whether immunizations and other regular procedures, such as routine testing, are current. Relay Call necessary information to the doctors, assistants, and technicians in the appointment notes. Reviewing discharge instructions and medications with owners. Ensure that

FUTURE FOLLOW UPS AND REMINDERS ARE SET UP

. Schedule follow-up appointments, if necessary, BEFORE

CLIENTS LEAVE.

Present clients with medications, instructions, food, and any other items to take home. Reviews the services that were rendered to the pet ( ITEMIZE

THE RECEIPT

) and inform client of the total amount due. Assure that owners meet all financial obligations or that acceptable arrangements have been made. Accept payment from the client.

ACCURATELY PROCESS CASH, CHECKS, CARECREDIT, AND CREDIT/DEBIT PAYMENTS.

Schedule appointments for the appropriate doctor after obtaining all necessary information from the client regarding the patient’s condition. Confirm all appointment information with the client: date, time, doctor, reason for coming in, samples client should bring along. Exercise a technical knowledge of products sold, such as heartworm prevention, flea treatment, and over the counter products. Enter data into the computer system as required. Assist in the updating of client/patient files as needed, including name, address, phone numbers, email addresses, and medical history.

MANDATORY.

Retrieve and refile medical records accurately and promptly. Diligently respond to client communications left for the doctors on the computer. Text to client (if appropriate) once refills have been approved. •

Job Types:

Full-time, Part-time Pay:

$20.00 – $22.00 per hour

Benefits:

Employee discount Uniform allowance

Schedule:

Day shift Monday to Friday Weekends as needed

Work Location:

In person