Front Desk Agent Position Available In Orange, Florida

Front Desk Agent IV Lounge LLC Winter Garden, FL Job Details Estimated:

$34.4K – $40.7K a year 16 hours ago Qualifications Microsoft Word Sales support Microsoft Excel Microsoft Outlook Medical office experience HIPAA Microsoft Office High school diploma or GED IV insertion Organizational skills EMR systems Associate’s degree Communication skills Entry level Full Job Description We are seeking a proactive, compassionate, and detail-oriented Front Desk Receptionist to join our growing medical practice. This role is the first point of contact for patients and prospects and sets the tone for the entire patient experience. The ideal candidate will be adept at delivering outstanding customer service, managing inbound leads, nurturing relationships over time, and contributing to sales efforts through effective follow-up. If you have strong communication skills, a professional demeanor, and a passion for helping others, we encourage you to apply. Key Responsibilities Front Desk Management

• Greet and check in patients, ensuring a warm and welcoming environment.
• Manage phone calls, emails, and in-person inquiries efficiently and courteously.
• Maintain an organized and clean reception area, including patient waiting areas. Customer Service
• Provide accurate and relevant information regarding services, appointment scheduling, and billing processes.
• Address patient inquiries and concerns, escalating complex issues to the appropriate team member or department.
• Build positive relationships with patients through empathetic communication and follow-through. Lead Follow-Up & Nurturing
• Track and manage all incoming leads from phone calls, website inquiries, emails, and referrals.
• Follow up with prospective patients in a timely and professional manner to schedule consultations or appointments.
• Maintain ongoing communication with prospects to nurture relationships and keep them informed about services, promotions, or relevant updates. Sales & Promotional Activities
• Cross-promote services and products offered by the practice based on individual patient needs.
• Support marketing campaigns by sharing promotional materials and explaining service benefits.
• Encourage patients to take advantage of special promotions, loyalty programs, or new services. Administrative Support
• Accurately enter patient information into the electronic medical records system.
• Assist with billing processes, invoice management, and insurance verifications, ensuring compliance with all relevant regulations.
• Maintain confidentiality of all patient information as required by HIPAA and internal policies. Qualifications & Skills
• Education & Experience
• High School Diploma or equivalent required; associate’s degree or higher preferred.
• Previous experience in a medical office or healthcare setting strongly preferred.
• Proven track record in customer service and/or sales support roles.
• Technical & Interpersonal Skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with electronic medical records (EMR) systems.
• Excellent verbal and written communication skills, with the ability to present information clearly and professionally.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Ability to work both independently and as part of a collaborative team.
• Personal Attributes
• Empathetic and patient-focused, with a friendly and approachable personality.
• Goal-oriented and motivated to exceed patient satisfaction and practice objectives.
• Reliable and punctual, with a strong sense of responsibility and integrity.

We are looking forward to hearing from you.

Available shifts and compensation:

Available shifts all days except Sundays. Compensation depends on your experience.

About IV Lounge LLC:

IV Lounge LLC is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.