Patient Access Front Desk Associate, Primary Care, $1,000 Bonus, FT, 8A-4:30P Position Available In Palm Beach, Florida

Patient Access Front Desk Associate, Primary Care, $1,000 Bonus, FT, 8A-4:30P (149898)
Patient Access Front Desk Associate, Primary Care, $1,000 Bonus, FT, 8A-4:30P-149898
Baptist Health is the region’s largest not-for-profit healthcareanization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that d experience fuels outmitment topassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when ites to caring for people, we’re all in. Description
The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmentalmittees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional,passionate and friendly service to patients of all ages, families, employees, physicians andmunity members.
Qualifications

Degrees:

High School,Cert,GED,Trn,Exper.

Additional Qualifications:

For internal staff: A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
Exceeds departmental KPIs.
Maintains a positive attitude, is self motivated, and encourages others.
Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
For external staff:

Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
Complete and pass the Patient Access training course.
Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
Detail oriented,anized, team player,passionate, excellent customer service and interpersonalmunication skills.

Desired:

Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessitypliance guidelines.
Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.
Knowledge of medical terminology.
Bilingual English, Spanish/Creole.
JobNon-Clinical and Administrative Customer Service
Primary LocationDelray Beach
OrganizationBaptist Health Medical Group
ScheduleFull-time
Job PostingApr 21, 2025, 10:00:00 PM
Unposting DateOngoing