Patient Access Front Desk Associate, Urology, $1,000 Bonus, FT, 8A-4:30P Position Available In Palm Beach, Florida

Patient Access Front Desk Associate, Urology, $1,000 Bonus, FT, 8A-4:30P (149646)
Patient Access Front Desk Associate, Urology, $1,000 Bonus, FT, 8A-4:30P-149646
Baptist Health South Florida, the region’s largest not-for-profit healthcareanization with 12 hospitals, more than 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties, now includes Boca Raton Regional Hospital, an advanced tertiary medical center with 400 beds and is a recognized leader in Cardiovascular Care, Oncology, Women’s Health, Orthopedics, Emergency Medicine and the Neurosciences, all of which offer state-of-the-art diagnostic and imaging capabilities. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy andmitted to its faith-based charitable mission of medical excellence.
Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our successes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.
This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World 2024-2025 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.
But really, the reason we’re excited toe to work is the people.
Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it’s like to be in their shoes. Many of us have been patients and have had family members as patients . We’remitted to delivering quality care in the mostpassionate way possible because we feel a personal stake in the oues. When ites to caring for people, we’re all in.
Description
The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmentalmittees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional,passionate and friendly service to patients of all ages, families, employees, physicians andmunity members.
Qualifications

Degrees:

High School,Cert,GED,Trn,Exper.

Additional Qualifications:

For internal staff: A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
Exceeds departmental KPIs.
Maintains a positive attitude, is self motivated, and encourages others.
Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
For external staff:

Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
Complete and pass the Patient Access training course.
Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
Detail oriented,anized, team player,passionate, excellent customer service and interpersonalmunication skills.

Desired:

Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessitypliance guidelines.
Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.
Knowledge of medical terminology.
Bilingual English, Spanish/Creole.
JobNon-Clinical and Administrative Customer Service
Primary LocationBoynton Beach
OrganizationBaptist Health Medical Group
ScheduleFull-time
Job PostingApr 10, 2025, 10:00:00 PM
Unposting DateOngoing