Service Delivery Coordinator, West Palm Beach Position Available In Palm Beach, Florida

Service Delivery Coordinator, West Palm Beach Esquire Deposition Solutions West Palm Beach, FL 33401

• Hybrid work

PURPOSE OF THE

POSITION….

Please apply:

Career Opportunities | Esquire Deposition Solutions

• Support building a base of clients for life by demonstrating ownership of the in-office client experience
• Provide administrative support for the office operations team, sales team members, and service partners
• Maintain all aspects of the office environment to a level that supports an outstanding client and employee experience

JOB DUTIES

• Meet and greet every client and office visitor and provide a positive, welcoming experience
• Perform general receptionist duties as needed
• Answer and handle phone calls to include client issue resolution when possible
• Order, prepare, set up, and clean up food and beverage service for in-house deposition clients
• Coordinate building management and/or maintenance assistance when needed
• Keep conference rooms well-stocked with supplies and in orderly condition
• Support clients, court reporters, and the office by making copies and scans of exhibits and other documents
• Complete required PVC setup/testing/troubleshootingfor jobs that the office is covering
• Where needed, maintain case binders and process construction defect depository deposits in partnership with Regional Depository Leads
• Collaborate with Case Managers on all large cases with depositions in the office and support the onboarding of new clients o In some offices and circumstances, the Concierge may cover duties for the Resource Manager and/or Receptionist including assigning resources to jobs and working the jobs in progress In offices without a

Receptionist:

Act as the first point of contact and face of the Esquire office Answer inquiries and provide information to the general public, clients, visitors, employees and other interested parties regarding activities conducted at the office Welcome and greet all clients and visitors to the office Handle flow of people through the office and ensure that all administration tasks are completed accurately, on time and with high quality

MEASUREMENTS OF SUCCESS

• Quality telephone monitoring scores (TBD)
• Overall Office quality score (TBD)
• Attendance

REQUIRED

KNOWLEDGE, SKILLS or

ABILITIES

Knowledge of MS Office Suite, including Publisher, Excel, and PowerPoint Ability to learn Company’s technology platform Professional personal presentation Client service orientation Ability to thrive in fast-paced environment Highly developed sense of discretion and confidentiality Detail-oriented with the ability to plan work effectively Meets assigned deadlines and makes sound decisions Ability to multitask and shift priorities Maintains regular and acceptable attendance Superior interpersonal, verbal/written communication, and organizational skills Capable of taking direction from more than one supervisor Demonstrated commitment to company objectives and client service

EXPERIENCE QUALIFICATIONS

High school diploma or GED equivalent Experience with Microsoft Office Suite, including Excel and Publisher Prior experience in a customer service driven industry

Job Type:

Full-time Pay:

$19.00 – $23.00 per hour

Benefits:

401(k) matching Health insurance Paid time off

Shift:

8 hour shift

Work Days:

Monday to

Friday Work Location:

Hybrid remote in West Palm Beach, FL 33401