Front Desk Receptionist Position Available In Polk, Florida

Front Desk Receptionist Bridgewalk on Harden Health and Rehabilitation Lakeland, FL – 1.0 Lakeland, FL Job Details Full-time From $15 an hour 22 hours ago Qualifications Skilled nursing facility Resident’s rights Customer service English High school diploma or GED 1 year Leadership Communication skills Entry level Full Job Description Concierge Job Description Department Administration Reports to Administrator Reporting to this position None Job Classification Department Staff Position Purpose Provides concierge to assigned residents in accordance with facility policies & procedures. Required Qualifications Minimum requirements include the following: v High school diploma or equivalent. v Must have one year experience in a SNF. Major Duties and Responsibilities v Coordinate internal admissions process v Act as customer service liaison for the facility v Follow up on admissions concerns from residents, family and staff v Secure signatures on admission documents v Give tours of the facility v Contact residents to ensure that all of their needs are met and the experience is positive v Assist residents, family members and visitors with any special requests or arrangements v Report any customer service concerns to the Administrator v Demonstrate a passion for caring as evidenced by interaction between co-workers, residents, families and visitors v Maintain a professional appearance and a clean organized work space v Perform all other duties as assigned v Must be flexible with hours v Treats all residents with dignity and respect. Promotes and protects all residents’ rights. v Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines. v Follows appropriate safety and hygiene measures at all times to protect residents and themselves. v Maintains confidentiality of protected health information, including verbal, written, and electronic communications. v Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer. v Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor/Administrator/Abuse Coordinator. Protects residents from abuse, and cooperates with all investigations. v Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy. v Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan. v Reports work-related injuries and illnesses immediately to supervisor. v Follows established infection control policies and procedures. v As a condition of employment, completes all assigned training and skills competency. Personal Skills and Traits Desired/Physical Requirements/Working Conditions v Ability to read, write, speak and understand the English language. v Must be a supportive team member, contribute to and be an example of team work. v Ability to make independent decisions when circumstances warrant such action. v Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public. v Must have patience, tact, and willingness to deal with difficult residents, family and staff. v Must not pose a threat to the health and safety of other individuals in the workplace. v Must be able to move intermittently throughout the workday. v Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases. v Ability to work beyond normal working hours and on weekends and holidays when necessary. v Ability to assist in evacuation of residents during emergency situations. v Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position. v May be subject to falls, burns from equipment, and/or odors throughout the day; encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants. v Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis. v May be subject to hostile or emotional residents, family members, visitors or personnel. v Effective verbal and written communication skills and ability to exercise judgement. v Ability to maintain composure in stressful situations. v Resourcefulness. v Strong leadership skills. v Maintain a positive attitude and possess the ability to work in stressful situations. v Ability to coordinate meetings, as well as set and achieve goals. v Ability to be organized and efficient. Compliance as a Condition of Employment and Performance Appraisal Agreement to abide by all standards, policies, and procedures of the facility, including the facility’s compliance and ethics program, is a condition of employment. Compliance will be a factor in evaluating job performance. Violations, including failure to report violations, will result in disciplinary action, up to and including termination. This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position. Other tasks not listed here may be assigned by the supervisor. Periodic revision may be necessary to reflect changes in expectations placed on long term care by various governmental agencies. This job description will be reviewed and/or revised annually and as needed. Individual performance will be evaluated using the following scale: 1.

Unsatisfactory:

Achieves results which are far less than the standards identified for the performance factors rated. 2.

Needs Improvement:

Achieves results which are less than the standards identified for the performance factors rated. Exhibits the potential to become a competent performer. May be new to job or need skill development. 3.

Meets Standards:

Achieves results which meet the standards identified for the performance factors rated. This rating is the expected level of performance. 4.

Exceeds Standards:

Achieves results which usually exceed the standards identified for the performance factors rated. Reasonable Accommodation Statement Consistent with the Americans with Disabilities Act (ADA) and [insert state civil rights law], it is the policy of [Facility Name] to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact [include name and/or department, telephone, and e-mail address].

Job Type:

Full-time Pay:

From $15.00 per hour

Schedule:

Weekends only Ability to

Commute:

Lakeland, FL 33803 (Required) Ability to

Relocate:

Lakeland, FL 33803: Relocate before starting work (Required)

Work Location:

In person