Receptionist Position Available In Polk, Florida

Receptionist RAK Law Lakeland, FL 33801 Why This Role Matters As the first face and voice of RAK Law , you’ll do more than greet visitors. You’ll convert inquiries into paying clients, keep the managing attorney’s day running smoothly, and ensure our front office operates like clockwork.

Key Responsibilities:

Client Intake & Conversion Answer phones, emails, and walk-ins; qualify prospects and explain firm services Schedule and collect payment for consultations; track leads in the CRM Follow up on warm leads to convert inquiries into signed clients Front Desk & Schedule Management Greet all visitors and maintain a professional reception area Keep the managing attorney’s calendar on track—confirm meetings, send reminders, resolve conflicts Coordinate conference-room bookings and in-office appointments Mail Handling & Office Logistics Scan, name, and electronically file all incoming mail and deliveries each day Organize physical files and ensure documents reach the correct team member promptly Make occasional post-office runs for certified mailings, filings, and supply pickups Administrative Support Process consultation payments and issue receipts in the case-management system Order office supplies, monitor inventory, and assist with basic data entry or spreadsheet updates Pitch in on special projects to ensure smooth daily operations across the firm What You Bring 2+ years of Sales or client-service success with a record of closing deals or meeting quotas 3+ years of in a receptionist, intake, or front-office role (legal setting a plus) Professional phone presence, persuasive communication, and genuine client-care attitude Strong organizational skills—able to juggle mail scanning, scheduling, and lobby duties without dropping a detail Proficiency in Microsoft Office; CRM or legal case-management software experience preferred Reliable transportation for short post-office trips Must live in or near Lakeland, FL and be on-site Monday-Friday, 9 AM-5 PM Benefits & Culture Collaborative team with direct mentorship from attorneys and intake managers Competitive pay with performance-based bonus opportunities Paid time off, firm-wide holidays, and modern office amenities Clear growth pathways into legal intake, marketing, or administrative leadership Ready to Apply? Email your résumé and a brief cover letter to gina@raklawfirm.com with the subject line “Receptionist / Intake Specialist – [Your Name].” Show us how your sales savvy, organizational skills, and client-first mindset will keep RAK Law’s front office running smoothly and profitably.