Case Manager Position Available In Volusia, Florida

Case Manager
Regular Full-Time
B2
Ormond Beach, FL, US
4 days ago

Requisition ID:

2685
Apply Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

As a Case Manager (Mediation), it is your duty to ensure that our clients and mediators receive excellent service, as their designated point of contact. This position reports to the office M-F (for the first 4-6 months; thereafter will be hybrid: 2 days in the office) What you’ll do: Work collaboratively with Veritext colleagues, exhibiting Veritext Values Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner Communicate necessary information timely, accurately and effectively; report incidents to management
Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
Take ownership of your work; follow-thru until final resolution Who you are: 3+ years of related experience
Proficiency in MS Office required
Customer service oriented with strong interpersonal skills and the ability to communicate and interact effectively
Dedicated professional with the ability to respond to requests promptly and accurately
Must be detail oriented, organized, be able to multi-task and work under pressure to meet or exceed deadlines
Proactive and motivated with strong problem solving and follow up skills
Understand Veritext products and services, their value and commensurate fees
Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal, etc
Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc
Understand Company targets and strive to meet and exceed
Ensure that departmental training materials are current, effective and utilized
Use Vision workflow to ensure all aspects of your activities are completed accurately and timely
Be an active participate in the phone queues and Front mailboxes while meeting Operations Excellence goals
Aligns correct products/services information including features and benefits to client needs
Establish and manage cases within Vision; Be proactive in your approach
Fulfill client requests timely (in accordance with service-level agreements) including Revised Orders, special client requests, etc AND take appropriate action
Resolve issues and/or escalate as needed; coordinate/partner with applicable departments and/or colleagues (i.e. Billing, Account Executive / Sales Dept., Client Services, Cash Apps.) to ensure prompt and accurate resolution
Communicate necessary information timely and accurately to all parties, including clients, back office staff, sales and vendors
Be responsible for contacting subcontractors on order changes and ensure they are fulfilled; follow-up! Notify reporters of dailies, expedites, etc.
Treat mediators, co-workers, reporters, videographers as “key members of our team”; go out of your way for them
Track incidents according to protocol
Proactively track assignment deadlines and; follow up with reporters and vendors to ensure timely delivery to clients
Treat all Veritext Intra-Company jobs, consistent with Veritext standards
Ensure that all Vision entries (standing orders, notes, etc.) are clear, concise and consistent client specifications
Encourage use of and manage all aspects of MyVeritext, including setting up USER ID’s, establishing security rights and training users on features
Ensure coverage for all urgent after-hour requests that require immediate assistance/response before next business day
Take ownership of managing all aspects of scheduling mediations and arbitrations
Recommend and implement improvements in process and procedures
Analyze data using all relevant tools and present solutions and ideas
Assist clients with scheduling and preparing confirmation letters, notice of mediations, Mediator’s Reports to Courts
Represent Veritext as a SPOC along with Account Executive for all scheduling, transcripts, standing orders, etc for the large cases they are responsible for

Benefits:

Competitive compensation and total rewards package
Comprehensive medical, dental and vision insurance
Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched 401(k) to help you save for your future
Pet insurance to help your pet(s) live a long and happy life
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Company-paid life insurance as well as short-term and long-term disability insurance
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp – a fun-filled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.