Receptionist and Guest Relations Specialist Position Available In Dougherty, Georgia

Receptionist and Guest Relations Specialist Hampton Inn and Suites 2628 Dawson Road, Albany, GA 31707

Front Desk Agent Duties:

• Greet and welcome guests in a friendly and professional manner
• Register guests and assign rooms, ensuring all necessary information is obtained
• Answer incoming phone calls and direct them to the appropriate department or individual
• Provide information about hotel services, amenities, and local attractions to guests
• Handle guest complaints and resolve issues in a timely and satisfactory manner
• Process guest check-ins and check-outs accurately and efficiently
• Maintain accurate records of guest accounts and transactions
• Assist with reservations and room assignments as needed
• Collaborate with other hotel staff to ensure a smooth and enjoyable guest experience

Requirements:

• Excellent communication skills, both verbal and written
• Strong customer service skills with a friendly and professional demeanor
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in using phone systems and computer software for reservations and guest management
• Previous experience in hospitality or customer service is preferred, but not required
• High school diploma or equivalent If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you.

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Please submit your resume along with a brief cover letter explaining why you are interested in this position.

Job Types:

Full-time, Part-time Pay:

$10.00 per hour

Benefits:

Employee discount Paid time off

Schedule:

Day shift Evening shift Monday to Friday Weekends as needed

Work Location:

In person