CSC Receptionist Position Available In Essex, Massachusetts

CSC Receptionist Greater Lawrence Community Action Council, Inc. – 2.9 Lawrence, MA Job Details Full-time $18 – $21 an hour 15 hours ago Qualifications Bilingual Spanish Customer service English Mid-level Computer skills Certified Notary Public Associate’s degree 2 years Communication skills

Full Job Description Job Summary:

The Receptionist will act as the main receptionist for all GLCAC clients. This position will direct clients to the appropriate programs including Community Services, Navigator, LIHEAP, WIC and the Community and Family Support Center. This position is highly customer service focused information needed including notarization.

Responsibilities:

Clear understanding of all GLCAC, Inc. programs services we provide maintain a customer-focused, professional representation of the agency by welcoming visitors with positive communication skills at all times. Provide administrative support in activities such as; developing signs, filing, copying, assisting clients, translations, notary, acquiring birth certificates, etc. Telephone work including screening calls, referring calls and taking messages. Provide preliminary information and referral services for potential and returning clients. Works with clients to assess their needs, and guide them to the appropriate program(s). Updates information boards with job postings, training opportunities, and on-going events Maintains and updates calendars for CSC team with on-going appointments Continuous updates on signs that are relative to agency closing or protocol Maintains reception area neat and orderly. Ensure that every phone call is handled in a customer-focused, courteous, and professional manner and that all visitors are appropriately attended Ensure the safe keep of information displayed for client use and update it regularly Ensure that the maintenance of the front office, entrance, staff area, are neat an orderly Responsible for checking the state of stationery and equipment in the reception area. Ensure compliance with all company policies procedures, and guidelines Ensure updated forms are kept to ensure accuracy of submission to clients Maintain a cooperative, team-based relationship with clients and staff Work effectively under continuing pressure and possible interruptions Other duties as assigned based on the organization’s needs Qualifications An Associate Degree in customer services, human services, business or technology and a minimum of 2 years of work experience in related field; or a minimum of five years work experience in a similar position in lieu of the education requirement. Must possess excellent Customer Service ability and experience Must possess excellent verbal and written communication skills. Bilingual proficiency required (English/Spanish.) Computer proficiency is required. Must have the ability to work a flexible schedule, if needed. Must be able to multi-task in a high paced, professional, team-oriented environment. Must be or willing to become a Notary Public. Must represent an organization in a friendly, customer -focused and professional way. Must effectively communicate between the clients and the agency. May undertake a variety of administrative duties to assist in the smooth running of the organization. Must have a suitable

CORI & SORI

completed within the first thirty (30) days of employment. Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele, to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.