Front Desk Receptionist Position Available In Plymouth, Massachusetts

Front Desk Receptionist Powell Studio, Beauty + Wellness Hanover, MA Job Details Full-time From $20 an hour 20 hours ago Benefits 401(k) 401(k) 4% Match 401(k) matching Employee discount Professional development assistance Qualifications Hospitality Sales Customer service Microsoft Office Alignment Organizational skills Front desk Communication skills Entry level

Full Job Description Our Mission:

At Powell Studio, we transform lives through elevated aesthetic and wellness experiences rooted in science, integrity, and impact. We guide clients toward optimized beauty, energy, and longevity by combining the art of aesthetics with the power of cellular health.

Our Vision:

To be the most trusted destination for holistic transformation — where beauty meets biology, providers evolve into industry leaders, and every service reflects a commitment to optimal outcomes, education, and empowerment.

Our Core Values:

Client-Centered Excellence:

We deliver remarkable results and unmatched service by treating every client like family.

Transformation Over Trend:

We value sustainable results over quick fixes, educating and empowering our clients to make informed decisions. Integrity +

Expertise:

We honor the science, never cut corners, and operate with professionalism, honesty, and clinical rigor.

Elevate & Evolve:

We invest in continuous learning, team growth, and innovation to stay at the forefront of aesthetics and wellness. Collaboration +

Culture:

We show up for each other. Team wins are celebrated, ideas are welcomed, and every team member is seen and valued. Wellness as a

Lifestyle:

We believe providers must embody the energy and confidence we help our clients create. Self-care is not optional — it’s our standard.

ABOUT POWELL STUDIO

Powell Studio is a premier boutique destination for beauty, wellness, and professional training, located in the aesthetic mecca of Hanover, Massachusetts. We house two powerhouse divisions under one roof: Powell Studio Beauty + Wellness•Delivering advanced aesthetic and wellness services that optimize health, energy, and longevity. Powell Studio Academy•Equipping top-tier providers with expert aesthetic and business training to elevate their careers. We’re also home to the Powell Performance Program and the PS with Jenn podcast — a growing movement built on transformation, education, and impact.

HOURS OF OPERATION

Tuesday:

10:00 AM•4:00

PM Wednesday:

10:00 AM•8:00

PM Thursday:

10:00 AM•8:00

PM Friday:

10:00 AM•4:00 PM

POSITION SCHEDULE

Monday-Friday, Full-Time

ABOUT THE ROLE

As the Front Desk Coordinator, you will serve as the face and heartbeat of our practice—providing a seamless, welcoming experience for every patient from the moment they call to the moment they leave. In this dynamic role, you will supervise and support the day-to-day front desk operations, lead by example in hospitality, and ensure our administrative systems run smoothly. You’ll expertly guide patient inquiries, book appointments and procedures, and champion the use of our electronic medical records (EMR) and payment collection systems. With a keen eye for detail and a passion for exceptional service, you’ll also contribute to our social media presence, helping to communicate our values and connect with our growing community.

CORE RESPONSIBILITIES

Patient Experience & Hospitality Greet all patients and visitors with warmth and professionalism Ensure a welcoming and comfortable front office environment Provide VIP-level service throughout the patient journey Scheduling & Communication Answer phone calls, emails, and online inquiries promptly and effectively Schedule consultations, appointments, and procedures accurately Confirm upcoming appointments and manage cancellations or rescheduling Administrative & Front Desk Operations Supervise daily front desk workflows and ensure smooth check-in/check-out processes Maintain and update patient records using the EMR system Process payments and ensure proper documentation of charges and collections Technology & System Proficiency Champion the use of EMR and practice management systems Monitor system updates and support staff with troubleshooting or training needs Marketing & Practice Support Assist in implementing and supporting social media and digital marketing efforts Collaborate with team members to promote services, events, or special offers Support occasional administrative tasks, such as supply ordering or reporting Compliance & Professionalism Maintain patient confidentiality and adhere to HIPAA and office protocols Ensure all front desk procedures meet quality, compliance, and brand standards

THE RIGHT FIT

•A quick learner with problem-solving and critical thinking skills•someone who takes the initiative to figure out what needs to be done through creativity and flexibility Customer-service oriented with ability to quickly establish rapport with patients Obsessively motivated, reliable, and resourceful team player Has an aptitude for or ability to quickly master communication around aesthetic procedures Superior organizational skills, follow-through skills and attention to detail Able to anticipate needs and think ahead Excellent sales skills with the ability to upsell by adding value for patients and converting patients to other appropriate treatments

REQUIREMENTS

Professional and mature demeanor with presentable appearance Well-rounded and able to quickly learn practice operations, technology, social media and other applicable duties Ability to set the tone for the practice with optimal professionalism and grace 2+ years of front desk, receptionist, or customer service experience (medical or wellness setting preferred) Excellent customer service skills with outstanding phone, written and verbal communication skills Strong organizational and multitasking abilities Proficient in Microsoft Office and/or Google Workspace tools Comfortable handling payments and basic billing procedures Ability to remain calm and courteous under pressure High level of attention to detail and accuracy Strong sense of accountability and initiative Positive and upbeat personality

COMPENSATION & BENEFITS

$20/hour paid biweekly Bonus + BAM incentives aligned with team performance and practice goals 1 week paid vacation Up to 10% 401K with 4% match Ongoing training, education

EMPLOYEE WELLNESS & BEAUTY BENEFITS

Receive 40% off all treatments and product purchases to support your own self-care and alignment with our brand experience. Benefits eligible after 90-day SuccessLaunch period.

TO APPLY

Send your resume and a short video about why you’d be a strong fit for this leadership position to:

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Employee discount Professional development assistance

Schedule:

8 hour shift No weekends

Work Location:

In person