Receptionist/Office Assistant Position Available In Cumberland, North Carolina

Receptionist/Office Assistant Longleaf Pine

REALTORS 2412

Raeford Road, Fayetteville, NC 28305

Job Title:

Front Desk Receptionist Reports To:

Membership Director Job Summary:

The Front Desk Receptionist is the first point of contact for our organization, responsible for creating a positive and welcoming impression for all visitors, members, and callers. This role is crucial for efficient office operations, managing communications, and providing administrative support. The ideal candidate will be highly organized, possess excellent communication and interpersonal skills, and always maintain a professional and courteous demeanor.

Key Responsibilities:

Greeting and Welcoming:

Greet all visitors and clients in a professional, friendly, and courteous manner. Direct them to the appropriate person or department, ensuring a smooth and efficient process.

Answering and Directing Calls:

Answer incoming telephone calls promptly and professionally. Screen and direct calls to the appropriate personnel, take accurate messages, and provide general information.

Managing Correspondence:

Sort and distribute incoming mail, packages, and deliveries. Prepare outgoing mail and shipments.

Scheduling and Appointments:

Schedule and confirm appointments, meetings, and reservations as needed, maintaining accurate calendars.

Administrative Support:

Provide general administrative and clerical support including, but not limited to, filing, photocopying, scanning, faxing, and data entry.

Maintaining Reception Area:

Ensure the reception area is tidy, organized, and presentable always.

Record Keeping:

Maintain accurate contact lists, and other relevant records.

Problem Solving:

Address and resolve visitor and caller inquiries or concerns, or escalate to the appropriate personnel when necessary.

Information Management:

Update and maintain various databases and information systems as required.

Ad Hoc Tasks:

Perform other duties as assigned to support the efficient operation of the office.

Qualifications:

Education:

High school diploma or equivalent required. Associate’s degree or vocational training in office administration is a plus.

Experience:

Proven experience as a front desk receptionist, administrative assistant, or in a similar customer service role, typically 1-2 years.

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Experience with multi-line phone systems and office equipment (copier, scanner, fax). Familiarity with scheduling software or CRM systems is a plus.

Key Competencies:

Excellent Communication:

Strong verbal and written communication skills with clear and professional phone etiquette.

Interpersonal Skills:

Ability to interact effectively and professionally with diverse individuals.

Customer Service Orientation:

A genuine desire to assist others and provide exceptional service.

Organizational Skills:

Highly organized with strong attention to detail and the ability to multitask and prioritize effectively.

Problem-Solving:

Ability to think quickly and resolve issues calmly and efficiently.

Professionalism:

Maintain a polished appearance and a positive, calm demeanor, even under pressure.

Reliability:

Punctual and dependable with a strong work ethic.

Adaptability:

Ability to adapt to changing priorities and learn new tasks quickly.

Physical Requirements:

Ability to sit for extended periods. Ability to use standard office equipment. Occasionally required to lift up to 15 pounds.

Work Environment:

Primarily an office-based role. Professional and fast-paced environment.

Job Type:

Full-time Pay:

From $35,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

Monday to Friday No weekends

Work Location:

In person