Guest Experience Associate Position Available In Mecklenburg, North Carolina
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Job Description
Guest Experience Associate The Head Spa Sanctuary 525 North Ellis Lane, Charlotte, NC 28202 ## Job Summary The Head Spa Sanctuary is one of the busiest Japanese Head Spas in the world, with our state-of-the-art flagship location in Pineville and our brand new location in Uptown Charlotte, located inside the beautiful Kenna Kunijo space. In our Uptown Charlotte Location, we have two private, single-room studios nestled inside the beautiful Kenna Kunijo salon. Designed for peace, privacy, and pure indulgence. We are seeking a professional and friendly Guest Experience Associate to join our team. The ideal candidate will be the first point of contact for our company, providing excellent customer service and administrative support. Training will take place at our Pineville location for approximately 3 to 4 weeks . After that, the position will transition to our Kenna location . ## Duties
- Greet and welcome guests in a friendly and professional manner
- Answer and direct phone calls in a polite and clear manner
- Schedule appointments and maintain calendars
- Handle register transactions accurately
- Provide information about products or services
- Assist with upselling products when appropriate
- Maintain a clean and organized reception area ## Requirements
- Excellent time management skills
- Proficiency in English; bilingual abilities are a plus
- Reliable transportation
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Must be able to thrive in a startup environment
Job Types:
Full-time, Part-time Pay:
$16.04
- $18.
00 per hour
Benefits:
Employee discount Flexible schedule
Shift:
12 hour shift Evening shift Morning shift
Work Location:
In person