Veterinary Receptionist Position Available In Niagara, New York

Veterinary Receptionist Wheatfield Animal Hospital 3421 Niagara Falls Boulevard, North Tonawanda, NY 14120 Calling all animal lovers with excellent customer service experience! Wheatfield Animal Hospital is seeking an exceptional Client Services Representative to join our team! There is plenty of room to learn and grow at this well-established, busy practice! A Client Services Representative will act as a liaison, provide information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best CSR’s are genuinely excited to help customers – not because they have to but because they WANT to. They’re patient, empathetic and passionately communicative. Client Services Representatives can put themselves in their clients’ shoes and advocate for them when necessary. An ideal CSR must be professional, compassionate and motivated. Effective communication is key for this position as you will be interacting with clients and team members. Wheatfield Animal Hospital is a busy and well established hospital, so every day may be different! Does this sound like you? Apply today! We can’t wait to hear from you! Weekend availability is required. Our goal at Wheatfield Animal Hospital is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. A love for animals is important as we all care for our patients like they’re our own. Typical tasks include, but are not limited to: Providing excellent customer services through all interactions with clients and patients Answering multiple phone lines Scheduling appointments Checking patients in/out General use of office equipment Coordinating the flow of pets and owners in the lobby Ability to learn basic veterinary medicine terminology and standards of care Becoming familiar with retail products, medications, vaccinations, etc. Handling incoming check-ins/in-take of critical patients Recommending wellness services and preventative products Resolving customer conflict and informal client complaints

Physical Demands:

Frequently required to bend, stand, lift for extended periods of time Will occasionally lift and/or move up to 40 pounds

Job Type:

Full-time Pay:

$17.00 – $19.00 per hour

Benefits:

401(k) matching Continuing education credits Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Paid parental leave Paid time off Parental leave Professional development assistance Tuition reimbursement Uniform allowance Vision insurance

Schedule:

10 hour shift 8 hour shift Day shift Evening shift Morning shift Rotating weekends

Work Location:

In person