Front Desk Associate Position Available In Queens, New York

Front Desk Associate Kumon of Forest Hills Forest Hills, NY 11375 Job Overview We are seeking a dedicated and professional Front Desk Assistant to join our team. The ideal candidate will be the first point of contact for our students and parents, providing exceptional customer service checking them in and out, responding to inquiries in person and on the phone, and ensuring a welcoming atmosphere. This role requires strong customer service skills organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Duties Greet and assist students and parents upon arrival, providing a friendly and welcoming experience. Manage check-in and check-out processes efficiently and quickly. Handle phone calls and inquiries related to the program or schedule changes or cancellations. Relay messages as needed. Respond to inquiries and requests promptly, addressing any issues or concerns with professionalism. Collaborate and communicate with team members to ensure seamless service and delivery. Perform clerical duties such as data entry, printing schedules, and managing correspondence. Collect tuition payments. Follow-up with parents on outstanding issues. Requirements Proven experience in customer service or front desk operations is preferred. Strong organizational skills with the ability to manage time effectively. Proficient computer literacy, including familiarity with Canva software and Microsoft Office Suite. Excellent communication skills, both verbal and written; bilingual candidates are encouraged to apply. Ability to handle multiple tasks simultaneously while maintaining attention to detail. Familiarity with phone systems and basic clerical duties is advantageous. A positive attitude and a commitment to providing outstanding service to all guests. Must be able to work Tuesdays and Fridays 1pm-7:30pm and Wednesdays 1pm-5:30pm at the minimum. Join our team as a Front Desk Assistant where your contributions will be valued, and you will play a key role in creating and excellent experiences for our guests!

Job Type:

Part-time Pay:

From $20.00 per hour Expected hours: 16 – 20 per week

Work Location:

In person