Front Desk Associate **YEAR ROUND APPLICANT** Position Available In Queens, New York

Front Desk Associate

• YEAR ROUND APPLICANT

• Gatcha 133-33 39th Avenue, Queens, NY 11354

• THIS IS FOR YEAR ROUND

• Do you thrive on fun, excitement, and innovation ?

Are you a fan of plushies, Blind Boxes, and arcade games ? If so, it’s time to start your next adventure with Gatcha ! At Gatcha, we’re more than just an entertainment center — we’re on a mission to create unforgettable experiences . We push boundaries to bring joy, curiosity, and wonder to guests of all ages. Our goal? To redefine what entertainment means by delivering top-tier service and innovation, one memory at a time. We’re looking for passionate Front Desk Associates to join our crew and help bring the magic to life! Think of yourself as a pioneer, leading the charge in customer satisfaction, creativity, and teamwork.

What You’ll Do:

Be a pillar of support for your team Ensure the venue is safe, clean, and welcoming Help guests navigate games, prizes, and more with a smile Juggle multiple tasks while keeping the energy fun and upbeat Create an environment where both kids and adults can have a blast

What We’re Looking For:

A positive attitude and a genuine love for helping others Strong multitasking and communication skills Attention to detail and a sense of responsibility A passion for creating amazing guest experiences Ready to take the leap and be part of something amazing? Join the Gatcha team and help us build the future of fun — one plushie at a time!

Team Member Salary:

Job Type:

Full-Time, Part Time Number of hires for this role: 10

Schedule:

Day shift, Holidays, Night shift, weekend availability

Education:

High school or equivalent (preferred)

Qualifications:

Ability to reliably commute to

FLUSHING NY

Customer service: 1 year (preferred) Must be 17 years of age or older Ability to provide excellent customer service Availability nights, weekends, and holidays Must be able to interact and communicate clearly and effectively Ability to work in a fast paced environment Ability to handle and resolve recurring problems Ability to speak in front of groups Ability to project voice and be heard in a loud environment Ability to inform rules

Responsibilities:

Greet and assist guests with a positive attitude as needed. Maintain constant surveillance of guests in the facility: act immediately and appropriately to secure the safety of guests. Ability to react calmly and effectively in an emergency. Pay complete attention to the court at all times and be very interactive with the jumpers. Never turn back to the court. Keep participants under control so as to not endanger others. Maintain safety of ALL guests. Communicate court rules to all participants. Maintain positive relations and rapport with guests, but firm and command respect. Assist with facility inspections. Perform various maintenance duties as directed. Help maintain a clean and safe facility. Conduct regular inventory checks and replenish stock as needed. Process point of sale transactions. Attend regular scheduled staff meetings and in-service training. Present professional appearance and attitude at all times, and maintain a high standard of customer service. Other duties as assigned. Shift Availability Day shift Afternoon shift Night shift

Physical Demands and Work Environment:

The physical demands and work environment characteristics here are reflective and essential that must be met by Team Members to successfully perform the essential functions of this job.

Physical Demands:

While performing the duties of this job, Team Members are often required to read, write, stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hand and arms, balance, stoop, kneel, crouch, walk and/or hear.

• Bilingualism in

MANDARIN

is a plus•

Job Types:

Full-time, Part-time Pay:

$16.50 – $18.00 per hour

Benefits:

Employee discount

Schedule:

Day shift Evening shift Every weekend Monday to

Friday Work Location:

In person