Front Desk Receptionist Position Available In Mifflin, Pennsylvania

Front Desk Receptionist Altiery Gingerich Insurance Agency, LLC 21 West Monument Square, Lewistown, PA 17044

POSITION SUMMARY:

The Administrative Assistant is responsible for supporting assigned service staff, processing work, by doing data entry, making calls to customers or insurers, or by assisting in any other areas as required. The primary line of business is Property and Casualty.

PRIMARY RESPONSIBILITIES AND DUTIES

• Answer and transfer calls from a multi-line phone system.
• Obtain and distribute incoming mail, email, faxes, and call-in quotes to office staff members.
• Process the daily communication log, direct bill commission download.
• Receive and process payments daily. Assist with invoicing clients.
• Use insurer websites to obtain policy documents, i.e. activity reports, billing, and cancellation reports.
• Maintain customer and prospective customer files with discretion.
• Process late payment and cancellation notices, as well as payment received notices into the agency management system.
• Rely on CSR for assistance if questions arise on specific transactions.
• Responsible for maintaining and replenishing inventory of all office supplies.
• Follow the agency’s Policy and Procedures Manual.
• Maintain working knowledge of insurers’ processes and requirements.
• Report any issues in the execution of their tasks to the supervisor.

SECONDARY RESPONSIBILITIES AND DUTIES

• Able to work independently and carry out assignments with minimal supervision.
• Is expected to provide excellent customer service if/when interacting with customers directly, including when answering phones.
• Other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Perform duties by complying with agency’s established procedures as well as direction from supervisor.
• Good working knowledge of computer office software.
• Good oral and written communication skills.
• Good interpersonal and analytical skills.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Health insurance Life insurance Paid time off

Schedule:

Monday to

Friday Work Location:

In person