Front Desk Associate & Corporate Coordinator Position Available In Pike, Pennsylvania

Front Desk Associate & Corporate Coordinator 3.8 3.8 out of 5 stars 731 Welcome Lake Road, Hawley, PA 18428 Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch). Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.” Staff members are no exception to this rule. Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic! Why Join Us in a Dual Role?

Diverse Work Experience:

Balance fast-paced guest service with structured administrative support

Collaborative Culture:

Build relationships with nearly every department

Beautiful Lakeside Environment:

Work where people vacation

Leadership Support:

Owners and managers who genuinely care

Flexible Scheduling:

AM and PM availability Position Summary This hybrid position combines the responsibilities of a Front Desk Associate and a Corporate Coordinator. You’ll be the first point of contact for guests while at the front desk. You will be responsible for upholding a high level of hospitality and accuracy during the guests check in and check out process. As a Corporate Coordinator you’d be the primary point of contact for in-house groups, acting as a liaison between the group’s planners and the Corporate Service Manager. As a corporate coordinator you would be responsible for ensuring that the groups event is executed to Woodloch’s standards and to the planner’s satisfaction. Key Responsibilities Front Desk Responsibilities Welcome and check-in/out guests Handle payments, post charges, verify identification Coordinate with other departments for guest needs Answer phone calls and route them appropriately Maintain lobby appearance and coffee station Manage incoming/outgoing mail Prepare daily reports and ensure accurate billing Deliver friendly, solution-focused guest service Corporate Coordination Responsibilities Serve as an onsite contact for planners while groups are in house Assist with event coordination Review agendas for accuracy and possible conflicts Manage & Set-up of AV equipment Coordinate meetings/breaks and handle sensitive information with confidentiality Communicate with Corporate Services Manager regularly regarding groups on property and changes being made Serve as a liaison between departments and corporate operations Prepare and maintain post stay follow-up and report Qualifications No prior experience required—training provided Excellent communication and interpersonal skills Strong organizational and time-management abilities Comfort with Microsoft Office (Word, Excel, Outlook) and data entry Positive attitude, team player, and guest-focused mindset Able to multitask and work independently in both fast-paced and unpredictable environments. Work PM, AM, Weekend, and Holiday shift Physical Requirements Must be able to stand for long periods, walk, and use hands regularly Must be able to sit, bend, or lift up to 25 pounds

Culture :

Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!) We promote teamwork and cooperation We celebrate our staff with appreciation/holiday parties

Benefits:

Comprehensive dental, vision and health insurance Life and pet insurance Pension plans and 529 plans Complimentary birthday dollars Free use of many facilities, sports complex discounts, wellness programs Dozens of local employee retail discounts