Front Desk Receptionist Position Available In Charleston, South Carolina

Front Desk Receptionist Ferrara Law Firm, PLLC 8887 Old University Blvd, North Charleston, SC 29406 About us Ferrara Law Firm, PLLC is a small business in North Charleston, SC. We are professional, agile, dynamic and our goal is to achieve spectacular customer service.

Our work environment includes:

Modern office setting Food provided Modern office setting Growth opportunities Job duties for a receptionist 1.

• Greeting Clients:

• Welcome clients and visitors in a professional and courteous manner.
• Ensure clients are comfortable and assist with any initial inquiries. 2.

• Answering Phones:

• Manage a multi-line phone system, answering calls promptly and professionally.
• Direct calls to the appropriate staff member or take detailed messages. 3.

• Appointment Scheduling:

• Schedule and confirm appointments for clients and attorneys.
• Maintain an organized calendar for conference rooms and other shared spaces. 4.

• Client Intake:

• Assist with the client intake process, including collecting and verifying necessary information.
• Prepare and distribute intake forms and other necessary documentation. 5.

• Document Management:

• Handle incoming and outgoing mail and packages.
• Scan, file, and maintain electronic and physical documents in an organized manner. 6.

• Administrative Support:

• Provide general administrative support, such as photocopying, faxing, and preparing documents.
• Assist with the preparation of legal documents and correspondence as needed. 7.
• Maintaining the

Reception Area:

• Keep the reception area tidy and presentable.
• Ensure that reading materials and refreshments are available for clients. 8.

• Client Communication:

• Communicate with clients regarding their appointments, case updates, and other inquiries.
• Provide information about the firm’s services and direct clients to the appropriate resources. 9.

• Billing and Payments:

• Handle client billing inquiries and process payments.
• Assist with the preparation and mailing of invoices. 10.

• Record Keeping:

• Maintain accurate records of client interactions, appointments, and communications.
• Update client information in the firm’s database. 11.

• Office Supplies Management:

• Monitor and order office supplies to ensure the front desk and office are well-stocked.
• Coordinate with vendors for supply orders and equipment maintenance. 12.

• Conflict Resolution:

• Address and resolve client concerns and complaints with professionalism and empathy.
• Escalate issues to management or attorneys as necessary. 13.

• Confidentiality:

• Handle sensitive information with the utmost discretion and maintain client confidentiality.
• Adhere to the firm’s confidentiality policies and procedures. 14.

• Team Collaboration:

• Work closely with attorneys, paralegals, and other staff to ensure smooth office operations.
• Participate in team meetings and contribute to office projects and initiatives. 15.

• Technology Management:

• Use office software and equipment proficiently, including phone systems, computers, and copiers.
• Troubleshoot basic technical issues or coordinate with IT support as needed.

These duties ensure the receptionist at a law office creates a welcoming environment while supporting the office’s operational efficiency and upholding professional standards.

Job Types:

Full-time, Part-time Pay:

$15.00

• $22.00 per hour Expected hours: 25
• 40 per week

Benefits:

401(k) Health insurance Paid time off

Schedule:

8 hour shift

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

North Charleston, SC 29406 (Required) Ability to

Relocate:

North Charleston, SC 29406: Relocate before starting work (Required)

Work Location:

In person