Front Desk Receptionist Position Available In Davidson, Tennessee

Front Desk Receptionist Metropolitan Properties Nashville, TN 37204

Job Title:

Receptionist Department:

Operations Reports to:

Assistant Director of Operations FLSA Status:

Salaried / Exempt Prepared by:

Jennifer Bailey Preparation Date:

6/9/2025

Summary:

The Receptionist is responsible for managing the front desk at MPM and directing all information to the correct person. This person should exude a welcoming and helpful personality to all clients and coworkers.

Essential Duties and Responsibilities:

• Answer all incoming phone calls and directs inquires to the appropriate MPM staff member.
• Opens and organizes all incoming mail.
• Sends mailers through SouthData and coordinates in house mailers when requested.
• Coordinates office appointments on the Google Calendar
• Coordinates scheduling for the MPM conference room through the Google Calendar
• Responds to portal login requests in both email and Vantaca
• Steps owner transfers through Vantaca to ultimately generate a welcome letter
• Answers billing inquiries as needed through Vantaca and billing email
• Answers homeowner calls into billing as necessary
• Copies, scans, and makes meeting packets for PMs as needed
• Acts as the “Key Master” and manages the assignment and distribution of fobs.
• Support the Assistant Director with billing tasks when the Accounts Receivable Manager is out of the office
• Completes tasks assigned by the

Assistant Director, Director and VP Qualifications:

Education:

High School Diploma Experience:

• Excellent customer service skills
• High attention to detail and accuracy.
• Excellent verbal and written communication abilities.
• Knowledge of employee relationship building.
• Advanced Microsoft Office skills.
• Accounting software systems knowledge required.
• Self-motivated.

Knowledge of:

• Google Email System
• Web based calendar system (Google calendar preferred)
• Microsoft Office Suite
• Competent using a printer, scanner, and postage machine
• GoTo Phone System
• Dropbox / Shared File System
• Vantaca Master Data System Preferred
• Time Management Processes Ability to:
• Relate well with colleagues and homeowners.
• Communicate clearly and professionally in all written and verbal correspondence.
• Act as a third-party middleman and understand the desires of each party while retaining the firm grasp of association advocacy and MPM obligations
• Affirm MP’s vision, values, goals, and team environment.
• Multi-task with understanding of project and assignment priorities with multiple interruptions.
• Accomplish tasks independently and proactively without requiring constant and direct supervision.
• Seeks ways to advance the efficiency and productivity of MPM.
• Think critically and creatively.

Physical Demands:

• Sit for an extended period of time.
• Lift 25 lbs.
• Meet with internal and external clients.

Internal Collaboration:

• Participate in weekly meetings, including but not limited to: o Weekly Operations Team Meetings o Quarterly Staff Meetings
• Has a mastery of the MPM Flowchart and understands how to efficiently and accurately complete tasks as assigned.
• Takes ownership of MPM’s systems and seeks to effectively partner with Operations and the Management team members to meet company goals and expectations.
• Takes charge of their personal communications by being responsive to emails and voicemails within the MPM 24 hour response expectation.

Job Type:

Full-time Pay:

$50,000.00 – $55,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to

Friday Work Location:

In person