RECEPTIONIST / STUDENT SERVICES ASSISTANT Position Available In Franklin, Tennessee

RECEPTIONIST / STUDENT SERVICES ASSISTANT 4.0 4.0

out of 5 stars 925 Dinah Shore Boulevard, Winchester, TN 37398 POSITION

ANNOUNCEMENT RECEPTIONIST / STUDENT SERVICES ASSISTANT

Office Location(s): Franklin County Campus, 925 Dinah Shore Blvd. Winchester, TN 37398

DEPARTMENT:

Student Services

FUNCTIONAL AREA

G2 Academic & Student Support

JOB FAMILY

Support Staff – Hourly

CLASSIFICATION

Part-Time, Non-exempt HOURS:

8:30 a.m. – 2:30 p.m. (maximum 27.5 hrs./wk.)

SHIFT:

Days, Mon-Fri

DIRECT SUPERVISON FROM

Coordinator Student Services SUMMARY Under the general supervision of the Student Services Coordinator, the Receptionist/Student Services Assistant will answer incoming calls, relay messages, and greet and direct campus visitors. He/she will serve as the primary point of contact in the front office providing academic program information, assisting students with the admission process, and answering frequently asked questions.

MINIMUM QUALIFICATIONS

High School Diploma or Equivalent and approved work experience of at least one year Ability to effectively utilize Microsoft Office programs and other basic computer software. Strong customer service skills, effective oral and written communication, and organizational and planning skills

PREFERRED QUALIFICATIONS

Technical diploma or higher with an emphasis in Administrative Office Technology or related area in industry or higher education environment.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to deal tactfully with the public and co-workers. Ability to exercise good judgement in evaluating situations and making decisions. Ability to express ideas clearly, concisely, and convincingly. Ability to move throughout the facility numerous times during the shift.

RESPONSIBILITIES

Answer and relay incoming calls, greet and assist visitors, disseminate information about the institution in person, by phone, and by email or virtual contact. Preparing reports, tracking documents, record keeping, and communication. Assist students to navigate the MyTCAT Portal to complete admission requirements and related information. Work directly with student services to provide support in all areas of Banner and other software. Assist instructional staff with clerical needs and basic printer/computer support. Keep content current on both indoor and outdoor displays. Assist with food drives, student events and activities. Scan and email delivery receipts/packing slips, invoices to accounts payable. Assist with tours and coordination of campus events as needed. Assist employees with reserving a vehicle (coordinated through Melody Terry) Assist with Dual Enrollment activities as needed. Other duties as assigned by student services/administration.

TIMELINE

Applications will be reviewed immediately.

HOURLY WAGE

$18.00

PAYROLL:

Monthly on the 15th day of the month.

GENERAL INFORMATION

Background checks will be completed on all new hires. The selected candidate will be asked to sign a background release authorizing TCAT-Shelbyville to complete a background check which includes the following: Sex Offender Registry Driving History County Criminal National Criminal Database Federal Criminal Sanctions and Disciplinary Database