Veterinary Receptionist Position Available In Knox, Tennessee

Veterinary Receptionist 3.0 3.0 out of 5 stars Knoxville, TN Description Lange Animal Hospital is a well-established veterinary practice located in Knoxville, TN , known for providing high-quality care for pets in a compassionate and friendly environment. Our team of skilled veterinary professionals is dedicated to supporting the health and well-being of our patients, and we’re looking for a motivated Veterinary Receptionist (Client Service Representative/CSR) to join our growing team. If you are passionate about veterinary care and have industry experience, we would love to hear from you! As part of the Innovetive Petcare family, Lange Animal Hospital offers a supportive environment with access to a range of professional development opportunities, including training, certifications, and leadership roles. We are looking for someone with experience in the veterinary industry who is eager to help support our hospital’s growth and maintain our high standards of care. As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your primary role will be to manage client interactions, ensure smooth patient flow, and provide administrative support to our clinical team. Knoxville, TN | $15-$17/hr | Full-Time (Mon, Tue, Thu, Fri 7:30am-6pm + 2 weekends/month)

Key Responsibilities Client Interaction & Customer Service:

Greet and check in clients and patients in a friendly and professional manner. Answer phone calls, schedule appointments, and assist clients with questions regarding services, pet care, and billing. Provide clients with information about their pet’s health, procedures, and appointments in a clear, compassionate way.

Appointment Scheduling & Client Coordination:

Coordinate appointment scheduling, ensuring efficient use of the hospital’s time and resources. Process and track medical records, client communications, and billing information accurately. Manage client concerns or complaints and escalate issues to the hospital management team when needed.

Administrative Duties:

Handle front-desk tasks, such as filing, record-keeping, and managing the flow of patient records. Process payments, process insurance claims, and manage transactions. Ensure proper organization of medical records and assist in keeping clinic files and documents up-to-date. Support to

Veterinary Team:

Assist the clinical team by ensuring patients are checked in and ready for appointments on time. Help maintain a clean and organized reception area, ensuring the hospital environment is welcoming to clients and patients.

Team Collaboration & Office Efficiency:

Collaborate closely with veterinary assistants, technicians, and veterinarians to ensure the smooth flow of patients throughout the hospital. Maintain office supplies and equipment, ensuring everything is stocked and in good working condition. Skills, Knowledge & Expertise to be

Successful Experience:

Minimum 2 years in a veterinary receptionist or client service role

Schedule Availability:

Must be available Mon, Tue, Thu, Fri from 7:30am-6:00pm and 2 weekends per month

Education:

High school diploma or equivalent

Communication Skills:

Strong verbal and written communication skills with the ability to explain procedures and information clearly to clients. Excellent interpersonal skills, with a professional and empathetic approach to dealing with clients.

Customer Service & Multitasking:

Ability to manage multiple tasks and work effectively under pressure. Proven ability to handle a high volume of client calls and inquiries with a friendly, solution-oriented attitude. Attention to

Detail:

Strong attention to detail in managing medical records, appointments, and client information accurately. Ability to maintain accurate and organized records.

Team-Oriented:

Collaborative approach to working with colleagues, with a focus on maintaining a positive and supportive team dynamic. What We Offer As a member of the Innovetive Petcare family, Lange Animal Hospital offers a comprehensive benefits package to help support your health, career, and work-life balance, including:

Competitive Pay :

Hourly wage of $15-17/hr based on experience.

Health & Wellness Benefits :

Medical, dental, and vision insurance options to keep you and your family healthy. Access to telemedicine services and mental health resources.

Professional Development :

Paid Continuing Education (CE) Time Off and financial support for CE courses to help you stay current in the veterinary field. Opportunities for career growth within the organization, whether as a veterinary assistant, technician, or in leadership roles.

HeadStart Program :

Tuition reimbursement for those completing an AVMA-accredited veterinary technology program. Paid Time Off (PTO) : to support your work-life balance.

Veterinary Discounts :

Discounts on pet care, medications, and hospital services for your pets. Room for

Growth :

Opportunities to advance into other roles, including veterinary assistant, technician, or leadership positions, with ongoing mentorship and support from the Innovetive Petcare family. About Lange Animal Hospital Lange Animal Hospital, in Knoxville, TN, is a full-service small animal veterinary clinic, providing veterinary services to dogs, cats, birds, small mammals, pocket pets, and reptiles. Our veterinary clinic serves both emergency cases and less urgent medical, surgical, and dental issues. Our team is experienced in surgery, as well as preventive care, diagnostics, dentistry, dermatology, acupuncture, and laser therapy. Our collaborative team is highly efficient and devoted to career development. We take every step to give pets the best possible care and the first step is our wonderful staff. Lange Animal Hospital is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams. Equal Opportunity Employer Policy Lange Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.