Veterinary Receptionist Position Available In Sumner, Tennessee

Veterinary Receptionist Davis Family Veterinary Hospital Hendersonville, TN 37075 Davis Family Veterinary Hospital is a brand new, family owned and operated veterinary hospital located in Hendersonville, TN projected to open in July. We pride ourselves on providing high quality medicine accompanied by gracious hospitality. We hire and coach around our core values: If you think you would be a good fit, we would love to hear from you!

• Respect for each other
• Integrity
• honesty
• Accountability
• Gracious Hospitality
• Compassion
• Self
• Discipline
• Character
• Work ethic Our hours of operation are: Monday

• Friday:

  7:30am

• 4:30pm As a Receptionist you will:
• Receive and place calls to clients for the purpose of scheduling.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Ensure lobby area remains clean and organized at all times
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records Responsibilities /

Qualifications:

• Utilizing standard office/business equipment.
• MUST be able to use modern technology effectively and efficiently
• Able to learn basic veterinary terminology and procedures
• Experience with veterinary software is preferred.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information
• Critical thinking
• Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Maintain and uphold our core values
• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations.

Note:

This is not an exhaustive list of responsibilities and requirements. The Veterinary Receptionist may be required to perform additional duties as assigned by the clinic manager or veterinarians.

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 40 per week

Benefits:

Employee discount Paid time off

Schedule:

8 hour shift Ability to

Commute:

Hendersonville, TN 37075 (Required)

Work Location:

In person