Patient Services Specialist Switchboard Position Available In Leon, Florida

Patient Services Specialist Switchboard Eye Associates of Tallahassee Tallahassee, FL Job Details Full-time $17.50 – $22.00 an hour 13 hours ago Benefits Health insurance 401(k) Flexible spending account Paid time off Employee assistance program 401(k) matching Employee discount Life insurance Referral program Qualifications Bilingual Customer service HIPAA English Mid-level Medical scheduling High school diploma or GED Medical records Organizational skills EMR systems Medical terminology 2 years Communication skills Full Job Description

DEPARTMENT

Switchboard

REPORTS TO

Switchboard Lead

JOB SUMMARY

This individual is responsible for scheduling all patient appointments with necessary physician in a professional and courteous manner, ensuring the patient feels welcome to the Practice and continues coming here to receive top quality care, and monitoring and modifying physician-scheduling templates, as necessary, to maximize efficiency.

EDUCATION AND EXPERIENCE

1. High school diploma or equivalent. 2. Two years minimum experience in medical practice.

ESSENTIAL SKILLS AND ABILITIES

1. Ability to effectively triage calls from patients to ensure appropriate scheduling. 2. Excellent customer service and communication skills. 3. Ability to work as a team member. 4. Ability to manage multiple tasks simultaneously. 5. Empathetic personality giving attention to patients’ needs and concerns. 6. Strong organizational skills with attention to detail. 7. Respectful treatment of patients, co-workers and supervisors. 8. Maintains recall reports and waitlists in order to fill physicians’ clinic schedules 1. Appointment Scheduling a. Reviews the schedule status daily for the remainder of the week and the following two weeks. b. Schedules all appointments with the appropriate physician to ensure top quality care to patients (see desktop provider procedures cheat sheet). c. Monitor your assigned Dr.’s schedule to ensure effective flow of clinic. d. Cancels and reschedules appointments, as necessary; follows-up on no shows. e. Monitors and modifies the physicians’ daily schedules, work waitlists and recall lists to ensure maximum capacity of physicians’ schedules. f. Verify insurance and obtain authorizations as per carrier requirements (see desktop physicians directory cheat sheet). g. Bad debts rectified prior to scheduling patients. h. Accept and follow through with electronic referrals. 3. Miscellaneous Duties a. Assists in general office duties and other duties, as required. b. Verify insurance

Job Type:

Full-time Pay:

$17.50 – $22.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program

Physical Setting:

Call center

Office Schedule:

Day shift Monday to Friday Weekends as needed

Work Location:

In person