PBX Operator Position Available In Miami-Dade, Florida

PBX Operator Trump International Beach Resort – 3.9 Sunny Isles Beach, FL Job Details Part-time | Full-time From $15 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Hospitality Customer service Basic math English High school diploma or GED Computer skills 1 year Leadership Communication skills Hotel experience Entry level

Full Job Description Summary:

Welcomes hotel guests with a smile over the phone, an emphasis on fulfilling guest requests, and following instructions as well as Trump Standards and procedures. Displays, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. Handles a multitude of keys. Handles multi telephone lines. Handles guest accounts by posting, checking reservations out, extending credit limit over the telephone. Works closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests. Works closely with the bellman staff to coordinate the efficient handing of guest faxes and following up on guest requests. The ability to handles guest concerns or complaints over the phone. Keeps all support departments informed of necessary information or requests. Handles the distribution of mail to the correct destination. Assists the front desk in folding key packets and comment cards. Assists with checking movies and adjust when necessary. Completes personalized wake up calls for guests. Logs wake up calls, faxes, notes, letters, mail, packages and guest requests. Assists with handling hotel emergency procedures and situations with maturity and professionalism. Performs tasks and projects as delegated by their Supervisor, Front Office Management, Sales or Catering Managers.

Essential Duties and Responsibilities:

– (Other duties may be included) Must be able to speak, read and write English to facilitate the communication process. Must have extensive knowledge of the hotel, its services and facilities. Must possess basic computer skills, basic math skills, and strong communication skills. Should be detailed and highly organized. Must have flexible availability. Previous luxury experience preferred. This position requires a flexible schedule. Candidates must be willing to work Mornings or Evenings including weekends and holidays… Multi-language preferred, computer skills, multi-task oriented, – Good communication skills. Leadership. 1. Written, spoken and reading proficiency in the English language. 2. Second Language preferred 3. At least 1 year similar experience in a Luxury property 4. Excellent customer service skills Education and/or

Experience:

High school degree and 4 years degree in hospitality preferred. Previous work experience in hotel for at least 2 years

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:

The physical problems described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear; use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise level in the work environment is usually moderate. Please apply online via the website https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=41626&clientkey=

C4B51130A89F4B4F13CC9801D721963E

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Holidays Night shift Weekends as needed

Work Location:

In person