Switchboard Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Switchboard position at Viva Mas Medical Centers in Hialeah, FL involves managing incoming calls, providing information, and facilitating communication between callers and departments. Responsibilities include answering calls promptly, scheduling appointments, and maintaining accurate records. Candidates need excellent communication skills, customer service experience, and the ability to handle inquiries efficiently. High school diploma required, with preference for customer service/call center experience.
Job Description
Switchboard Vivamas Medical Centers 1565 West 29th Street, Hialeah, FL 33012 At Viva Mas Medical Centers, we are guided by the saying “The Hands that Care for You.” We are growing and are looking for great people to join our mission! En los Centros Médicos Viva Más, nos guiamos por el lema “Las manos que te cuidan”. ¡Estamos creciendo y buscamos personas buena para unirse a nuestra mission! We currently have an opportunity for a Switchboard at our Hialeah location. Job Summary The Switchboard is responsible for managing incoming calls to the healthcare facility, providing accurate information, and facilitating effective communication between callers and the appropriate departments. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle inquiries with empathy and efficiency. Job Responsibilities Answer and manage incoming calls to the healthcare facility in a prompt and professional manner. Provide information to callers regarding appointments, services, and general inquiries. Direct calls to the appropriate department or individual based on the nature of the inquiry. Schedule and confirm appointments, coordinating with healthcare providers and administrative staff. Relay messages accurately and in a timely fashion to the relevant healthcare professionals or staff members. Document and maintain call logs, ensuring accurate and up-to-date records of communications. Assist with patient registration and updating demographic information as needed. Handle inquiries regarding prescription refills, test results, and other routine matters following established protocols. Provide empathetic and courteous assistance to callers experiencing distress or urgency. Collaborate with other administrative staff to ensure smooth communication and workflow within the healthcare facility. Education and Experience High school diploma or equivalent. Previous experience in a customer service or call center role is preferred. Familiarity with medical terminology and healthcare procedures is an asset. Knowledge, Skills & Proficiencies Excellent verbal communication skills with a clear and professional phone manner. Strong customer service orientation with the ability to handle inquiries with empathy and efficiency. Proficiency in using computer systems and electronic health records (EHR) for scheduling and information retrieval. Ability to multitask and prioritize incoming calls based on urgency and importance. Attention to detail in documenting and relaying information accurately. Problem-solving skills to address and resolve inquiries effectively. Empathy and patience when dealing with callers in distress or with urgent healthcare needs. Physical Requirements Ability to sit for extended periods while managing phone calls. Comfortable working in a quiet environment conducive to effective phone communication. Availability to work flexible hours, including evenings and weekends if required Viva Mas Medical Centers is an equal opportunity employer, embracing inclusiveness for all people in our workplace and in the communities we serve.
