Telecom Operator – Orlando Health – St Cloud – Full Time Position Available In Osceola, Florida
Tallo's Job Summary: The full-time Telecom Operator position at Orlando Health in St. Cloud involves processing high call volumes, providing exceptional customer service, and efficiently handling codes and trauma calls. The role requires moderate typing skills and the ability to dispatch appropriate personnel. Candidates should have a high school diploma and call center/customer service experience is preferred.
Job Description
Telecom Operator
- Orlando Health
- St Cloud
- Full Time 3.
8 3.8 out of 5 stars 2906 17th Street, Saint Cloud, FL 34769
Position Summary:
Position Summary The Telecommunications Operator processes high call volumes for both patient and internal departments. Activities include outstanding customer service, moderate typing skills, ability to process codes and trauma calls quickly, processing Engineering and Clinical Engineering work requests and paging the necessary technicians
Responsibilities:
Essential Functions Answers and processes a high volume of calls accurately, professionally and with a positive attitude. Processes codes and trauma calls quickly and accurately. Monitors various alarm systems in the work area to quickly and efficiently notify appropriate personnel when an active alarm is received. Transfers callers to correct room, department or individual with a warm handoff. Operated specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and services requests. Ability to read, interpret and follow processes, policies and procedures and other related documents. Dispatches appropriate personnel by radio or paging system. Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed. Familiar with HICS and able to function during emergency situations. Initiates overhead pages accurately and professionally. Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations, including weekend and night shifts. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Maintains current schedules of on-call personnel as appropriate. Meets all Orlando Health mandatory and developmental requirements. Assumes responsibility for professional growth and development and continuing education.
Qualifications:
Education/Training High School graduate or equivalent. Licensure/Certification None. Experience Call Center, customer service experience preferred.
