Telephone Operator Position Available In Osceola, Florida

Telephone Operor Department of Veterans Affairs Veterans Health Administrion Orlando VA Medical Center Summary Employee assigned to the Telecommunicions Section, Orlando VA Medical Center. The work involves opering telephone switchboard equipment to connect incoming and outgoing calls; routing calls to their proper destinions; and providing telephone and organizional informion to callers. Overview Accepting applicions Open & closing des 04/24/2025 to 05/01/2025 Salary $36,049 – $46,868 per year Pay scale & grade GS 4 Locion 1 vacancy in the following locion: Kissimmee, FL 1 vacancy Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTC-12729146-25-AW

Control number 835824100 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Clarificion from the agency The area of considerion is current, permanent employees of the Orlando VA Medical Center and sellite offices. Videos Duties Major duties include, but are not limited to: Places and receives local, regular, and special long distance calls using government lines, commercial circuits, or other systems. Provides directory service assistance to callers by retrieving organizional informion from computerized directory dabases. Maintains records of all calls for computing charges; and provides primary or alterne routing service for high precedence calls. Prepares files for end of month reporting. Monitors vital circuits and emergency type calls such as those to security, the police, the fire department, and other departments; and monitors alarm systems and surrounding buildings and takes approprie action upon receiving an alarm notificion. Operes various paging systems (long range, in-house, overhead call). Makes routine and emergency broadcast announcements during environmental disasters or emergent medical situions. Issues and receives staff pagers in the absence of the assigned supervisor. Retrieves and updes relevant informion in computerized dabases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring. Performs other reled duties as assigned.

Work Schedule:

Roting shifts, Holidays and Weekends may be required as the service needs dicte.

Telework:

VA supports the use of telework as a way to help tract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to opere during emergencies. This position may be authorized for Ad Hoc-only telework . Telework eligibility discussed during the interview process.

Virtual:

This is not a virtual position. Position Description/PD#: Telephone Operor / PD07253

A Relocion/Recruitment Incentives:

Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Stion (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registrion is required for males born after 12/31/1959 You may be required to serve a probionary period Subject to background/security investigion Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( ). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualificions To qualify for this position, applicants must meet all requirements by the closing de of this announcement, 05/01/2025. You may qualify based on your experience and/or educion as described below:

General Experience:

Applicants mustpossess least one (1) year of general experience with duties reled to the position. General experience is progressively responsible clerical, office, or other work th indices ability to acquire the particular knowledge and skills needed to perform the duties of the position such as but is not limited to: customer service, receptionist duties, receiving and directing a variety of inquiries, and providing immedie communicions throughout the medical center.

OR Educion:

Applicants may substitute educion for the required experience. To qualify based on educion for this grade level you must have two (2) years of educion above high school. (TRANSCRIPTS

REQUIRED

) .

OR Combinion:

Applicants may also combine educion and experience to qualify this level. You must have an equivalent combinion of experience and educion to qualify for the Telephone Operor position.

Example:

The position to be filled is a Payroll Clerk, GS-04. An applicant has 8 months of qualifying experience and 20 semester hours of college. The applicant meets 67 percent of the required experience and 33 percent of the required educion. The applicant meets 100 percent of the total requirements and is qualified for the position . (TRANSCRIPTS

REQUIRED

) . You red on the following Competencies for this position: Customer Service (Clerical/Technical) Informion Management Technical Competence Telecommunicions Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note :

A full year of work is considered to be 35-40 hours of work per week. Part-time experience credited on the basis of time actually spent in approprie activities. Applicants wishing to receive credit for such experience must indice clearly the nure of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

The work is usually sedentary but may involve some standing and walking to consult directories and manuals. The work is normally performed in a well-lighted, temperure-controlled room. Normal safety precautions are required. For more informion on these qualificion standards, please the United Stes Office of Personnel Management’s website . Educion A transcript must be submitted with your applicion if you are basing all or part of your qualificions on educion.

Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrive responses are not required this time. If you are referred for considerion, you may be asked to submit additional job reled informion, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect your ring or considerion for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. For more informion on the “Who may apply” eligibility requirements, please refer to the document.

Placement Policy:

The posting of this announcement does not oblige management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstement. Management may use any one or any combinion of these methods to fill the position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please make sure you have included other documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), or

ICTAP/CTAP

documention (for displaced Federal employees). You will not be contacted for additional informion. Cover Letter Resume Separion Notice (RIF) SF-50/ Notificion of Personnel Action Transcript SF-50, Notificion of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal Employee. An SF-50 showing your eligibility must be submitted with your applicion merials. Award 50’s do not provide sufficient informion and will not be accepted. Examples of approprie SF-50’s include: Within grade increases the highest grade held; or Promotions with an effective de more than one year old; or SF-50’s the highest grade held with an effective de more than one year old.

Veterans’ Preference:

Does not apply to Merit System Promotions whose Area of Considerion is limited to current facility and agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/01/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a

USA JOBS

account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candides for competitive service vacancies. To be qualified you must submit approprie documention (a copy of the agency notice, your most recent performance ring, and your most recent SF-50 noting current position, grade level, and duty locion) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience th exceeds the minimum qualificions of the position including all selective factors, and who are proficient in most of the required competencies of the job. Informion about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website . During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. Agency contact informion Anthony Wise Phone Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please make sure you have included other documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), or

ICTAP/CTAP

documention (for displaced Federal employees). You will not be contacted for additional informion. Cover Letter Resume Separion Notice (RIF) SF-50/ Notificion of Personnel Action Transcript SF-50, Notificion of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal Employee. An SF-50 showing your eligibility must be submitted with your applicion merials. Award 50’s do not provide sufficient informion and will not be accepted. Examples of approprie SF-50’s include: Within grade increases the highest grade held; or Promotions with an effective de more than one year old; or SF-50’s the highest grade held with an effective de more than one year old.

Veterans’ Preference:

Does not apply to Merit System Promotions whose Area of Considerion is limited to current facility and agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/01/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a

USA JOBS

account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candides for competitive service vacancies. To be qualified you must submit approprie documention (a copy of the agency notice, your most recent performance ring, and your most recent SF-50 noting current position, grade level, and duty locion) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience th exceeds the minimum qualificions of the position including all selective factors, and who are proficient in most of the required competencies of the job. Informion about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website . During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. Agency contact informion Anthony Wise Phone Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 04/24/2025 to 05/01/2025 Salary $36,049 – $46,868 per year Pay scale & grade GS 4 Locion 1 vacancy in the following locion: Kissimmee, FL 1 vacancy Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTC-12729146-25-AW

Control number 835824100 ., .