Switchboard Operator, Full Time Position Available In Washington, Florida

Northwest Florida Community Hospital (NFCH), in Chipley, FL, is seeking a FT experienced, energetic and dedicated Switchboard Operator to join our growing Business Office team!

General Summary:

This position is responsible for answering all external and internal calls through the main switchboard. Responsible for daily mail, deposit and pick up. Posts payments accurately and balances deposits. Assists billing when needed. A ssisting patients, visitors, and staff by providing directions, answering questions, and directing them to the appropriate areas or departments within the hospital. This role also includes managing patient information, ensuring confidentiality, and maintaining up-to-date knowledge of hospital locations and services.

Key Responsibilities:

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Patient and Visitor Assistance:

Greet visitors, answer phones, and direct individuals to the appropriate areas or departments within the hospital. +

Information Management:

Maintain awareness of hospital layouts, services, and procedures to effectively assist patients and visitors. +

Confidentiality:

Protect patient information and maintain privacy according to established protocols. +

Record Keeping:

Assist with filing and retrieving patient records when needed. +

Communication:

Interact with patients, visitors, and staff in a friendly and helpful manner. +

Problem Solving:

Handle minor issues or complaints from patients or visitors, escalating more complex situations as needed. +

Wheelchair Assistance:

Provide assistance with wheelchairs to patients or visitors as needed. +

Stay Current:

Keep abreast of changes in hospital procedures, policies, and services.

Experience:

General office duties-healthcare office environment is helpful. Must have worked with public or in customer service. Provide excellent customer service to patients and other stakeholders.

Education:

+ High school diploma or equivalent + Minimum of 2-3 years of experience in customer service. + Excellent analytical and problem-solving skills + Strong attention to detail and ability to work accurately in a fast-paced environment + Strong communication and interpersonal skills + Ability to work independently and as part of a team + Knowledge of medical terminology and procedures •Perks for our team: + 401K with employer match + Medical, dental, vision, and life insurance + FREE Services with NFCH Providers + A generous PTO plan + Competitive pay +

Health and Wellness Discounts Job Type:

Full-time, day shift, 8:00am – 4:30pm

Pay:

Based on years’ of experience

Benefits:

+ 401(k) + 401(k) matching + Dental insurance + Employee assistance program + Health insurance + Life insurance + Paid time off + Vision insurance Northwest Florida Community Hospital is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Northwest Florida Community Hospital are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Northwest Florida Community Hospital will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. In addition, as part of our commitment to quality and excellence, Northwest Florida Community Hospital will continue to maintain a safe, healthy environment for you by requiring all applicants, who are tentatively selected for a position, to submit to a criminal history check and screening for illegal drug use prior to appointment for a job. Final confirmation of any job offer will be contingent upon successful completion of all pre-employment requirements, to include undergoing a pre-employment drug screening, and that failure to submit to such screening, the falsification of a screen, or a positive finding on a test will remove the applicant from consideration for employment for one year.