Telephone Operator – Northshore Hospital/Slidell Memorial East – Slidell – PRN – Shifts as Needed Position Available In St. Tammany, Louisiana
Tallo's Job Summary: The Telephone Operator position at Northshore Hospital/Slidell Memorial East in Slidell is a part-time, as-needed role that involves answering incoming calls, assisting patients and visitors, and maintaining vendor and patient information. Requirements include a high school diploma, 1 year of customer service experience, computer proficiency, and effective communication skills. Ochsner Health is the recruiting company for this role.
Job Description
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Telephone Operator
- Northshore Hospital/Slidell Memorial East
- Slidell
- PRN•Shifts as Needed page is loaded
Telephone Operator•Northshore Hospital/Slidell Memorial East•Slidell•PRN•Shifts as Needed locations
Slidell•Northshore Region•Louisiana
time type
Part time
posted on
Posted 3 Days Ago
job requisition id
REQ_00232120 We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed•our commitment to serve, heal, lead, educate, and innovate.
We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job answers all incoming calls to the main telephone line. Help patients and visitors with information or directions. Education Required
- High School diploma or equivalent Work Experience Required
- 1 year experience in a customer service related field required, experience working independently as well as with a team, and working effectively under stress required Knowledge Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of patient information.
Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Excellent customer service skills with ability to remain calm, pleasant, and helpful under pressure and stressful situations
Must be proficient with Windows-style applications, various software packages specific to role and keyboard
Good time management skills with ability to prioritize and handle multiple tasks Job Duties
- Greets patients/family members with a smile and pleasantness.
- Answers all incoming calls quickly and with a pleasant voice, always identifying self and hospital name clearly.
- Directs patients and guests to appropriate area.
- Reviews census to have knowledge of patient’s location.
- Verifies and registers vendors per policy.
- Reviews all codes regularly and be ready to call codes as directed or per policy.
- Pages/beeps as per policy, including but not limited to providers on call.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Are you ready to make a difference? Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users.
