Switchboard Operator Position Available In Bristol, Massachusetts

Full job description

SUMMARY:

Focuses on managing incoming and outgoingphone calls directing them to the appropriate individuals or departmentsand potentially handling other administrative tasks. They operate aswitchboard or multi-line phone system answer calls promptly provideinformation take messages and ensure accurate records are maintained.

KEY RESPONSIBILITIES

Answering and Transferring Calls:

Promptly answerincoming calls provide information and transfer calls to the correctperson or department.

Taking and Relaying Messages:

Accurately recordand transmit messages to the appropriate personnel. Operating the

Switchboard:

Manage the switchboard system efficiently and effectively.

Administrative Tasks:

May include data entry updating phone directoriesand other clerical duties as needed.

Providing Information:

Providebasic information to callers such as area codes telephone numbers ordirections.

Handling Emergencies:

Know how to interrupt a busy line incase of an emergency.

Other Duties:

May include greeting visitorsmaintaining the reception area and assisting other departments.

Opens/closes switchboard following standard procedure. Screens all callsand following clinic guidelines directs appropriately to physiciansother medical personnel administrators and support staff. Keeps recordsof switchboard function as directed. Takes messages following guidelinesrelated to timeliness and places return calls as requested. Pages staffand makes announcements as directed. Announces emergencies followingclinic protocol. Assists other departments as directed.

REQUIREDQUALIFICATIONS

The job holder must demonstrate current competenciesapplicable to job position.

EDUCATION

High school diploma or equivalent

EXPERIENCE

Minimum of one year experience in switchboard operationspreferably in health care setting.

KNOWLEDGE/REQUIREMENTS

Knowledge ofclinic policies and procedures related to switchboard operationsKnowledge of how to operate switchboard equipment Knowledge of customerservices principles and techniques.

SKILLS:

Skill in screening anddirecting calls in pleasant and expeditious manner. Skill in efficientlyoperating console and peripherals Skill in customer service bypleasantly dealing with all callers and effectively serving as clinicliaison.

ABILITIES

Ability to adapt and learn how to multitask. Abilitywork cooperatively as member of clinic’s front-line service team.

Ability to respond to stressful/emergency situations in calm andeffective manner.

ENVIRONMENTAL/WORKING CONDITIONS

Office setting.

Minimal exposure to communicable diseases.

PHYSICAL/MENTAL DEMANDS

Mustbe able to sit up to 8 hours/day. Occasional stress from dealing withupset customers and/or emergency situations. . Brown University Healthis an Equal Opportunity employer. All qualified applicants will receiveconsideration for employment without regard to race color religion sexnational origin age ethnicity sexual orientation ancestry geneticsgender identity or expression disability protected veteran or maritalstatus. Brown University Health is a VEVRAA Federal Contractor.

Location:

BHMG-North Dartmouth-535

Faunce Comer Rd USA:

MA:

NorthDartmouth Work Type:

Full Time Shift:

Shift 1