Communication Operator Position Available In Middlesex, Massachusetts

Communication Operator Requisition Number:

9817

Location:

CHA Everett Hospital Work Days:

Sun, Mon, Tues, Fri, Sat 7:30am-4:00pm

Category:

Clerical and Administrative Support Department:

IT Communications Job Type:

Full time

Work Shift:

Day Hours/Week:

40.00

Union Name:

SEIU 1199

This position works on site at the Everett Hospital.
The IT Communications Department provides operation support for all telmunications systems for all Cambridge Health Alliance sites.

Summary:

Under the general supervision of the Communications Center Supervisor, the Communications Operator performs routine, emergency and specialmunications prores using PC based telephone and data programs to support all CHA hospitals, health centers & administrative offices. Operators handle telephone inquiries from patients,munity at large and CHA clinicians and staff and provide accurate information and/or telephone transfer services to the appropriate person or department. The Communications Operator accesses on-line directories, on-call scles, policies and prores; assists in locating physicians and staff within a fast paced centralized Communications Center. Essential job functions include greeting customers over the telephone with a professional and helpful attitude, accurately handling time sensitivemunications requests, efficiently using resources, demonstrating a high level of teamwork, paying attention to detail, and processing multiple tasks between different functions.

Qualifications:

High School diploma or equivalent. Able to read and write English and follow instructions. Minimum of 1 year experience operatingputerized telephone operator switchboard equipment and personalputer with 6 months having been in direct customer service interaction (via telephone) in a fast-paced, high pressure service environment; familiar with beeper paging units.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We aremitted to establishing and maintaining a workplace free of discrimination. We are fullymitted to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
Cambridge Health Alliance brings Care to the People – including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diversemunities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with ourmunities to take on challenging public health issues, and conduct important research to help ce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in w they work and why many build long, rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizespetitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart,mitted,passionate people who want to be part of making our vision of better health and equity a reality.
At CHA, you can believe in w you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.