Switchboard Operator – Evenings, Part time Position Available In Rankin, Mississippi
Tallo's Job Summary: The Switchboard Operator - Evenings, Part time position at Merit Health River Oaks in Flowood, MS involves managing incoming and outgoing calls, providing routine information, dispatching calls, handling paging requests, assisting with emergency communications, and ensuring accurate information delivery. Qualifications include customer service, call center experience, high school diploma or GED, organizational skills, and communication skills. The role requires proficiency in operating switchboard or telecommunications equipment, excellent verbal communication, customer service skills, and the ability to manage high call volumes. This position also involves coordinating communication for emergency codes and disasters, verifying demographic information, maintaining detailed records, and providing instructions to patients. Other vocational or specialized training is preferred, with 0-2 years of experience in customer service, call center, or healthcare settings required.
Job Description
Switchboard Operator – Evenings, Part time
Merit Health River Oaks Flowood, MS Job Details Part-time Estimated:
$30.2K – $34.8K a year 5 hours ago Qualifications Customer service Call center High school diploma or GED Organizational skills Multi-line phone systems Communication skills Entry level Under 1 year Full Job Description Job Summary The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers. Essential Functions Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller’s needs. Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations. Acts as an information hub by providing accurate assistance to patients, employees, and external customers. Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff. Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed. Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office. Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries. Maintains detailed records of all pages, notifications, and calls as required by facility protocols. Performs other duties as assigned. Complies with all policies and standards. Qualifications Other vocational or specialized training preferred 0-2 years of experience in customer service, call center, or healthcare setting required 1-2 years of switchboard experience preferred Knowledge, Skills and Abilities Proficient in operating switchboard or telecommunications equipment. Excellent verbal communication and customer service skills. Ability to manage high call volumes in a calm and professional manner. Strong organizational skills with attention to detail. Capable of handling emergency communication processes effectively. Knowledge of hospital policies, codes, and procedures is a plus.
