Switchboard Operator – Full Time – Variable Position Available In Cumberland, North Carolina

Switchboard Operator

• Full Time
• Variable Cape Fear Valley Medical Center
• 3.

2

Fayetteville, NC Job Details Full-time Estimated:

$21.3K

• $26K a year 10 hours ago Qualifications Customer service Computer literacy Mid-level Computer skills Multi-line phone systems Medical terminology Hospital experience Full Job Description Facility Cape Fear Valley Medical Center Location Fayetteville, North Carolina Department Visitor Management Job Family Clerical Work Shift Variable (United States of America) Summary Operates the switchboard console to route incoming, outgoing, and inter-hospital calls.

Performs other communications related duties including contacting appropriate On-call personnel and overhead paging at multiple facilities. Promotes a positive and professional image of the Carelink Call Center and of Cape Fear Valley Health system.

Three years of switchboard experience in a major 2000 + line facility preferred. Hospital experience and/or medical terminology preferred. Computer literacy/training required. Ability to handle and diffuse stressful situations (sometimes involving life and death) required. Must be able to remember and follow policies and procedures during times of crisis. Must have excellent customer service skills. Must type 40 wpm. Must be able to operate and manage multiple computer software programs simultaneously. Must be able to operate multiline phone system and overhead paging systems.

Hearing and verbal ability to interact professionally with staff managers and vendors. Must have pleasant sounding and clear and distinct vocal diction for overhead paging and telephonic customer service interaction. Visual acuity to deal with computer display terminals and printouts. Manual dexterity to use standard keyboard are both required. Required Licenses and Certifications Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity