Business Control Specialist Position Available In Guilford, North Carolina

Business Control Specialist Charlotte, North Carolina;Greensboro, North Carolina; Fort Worth, Texas; Newark, Delaware

• Job Description:

• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Job Description:

• This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).

Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation. Monitors and evaluates the adherence to procedures for case reviews for the Lines of Business to ensure items processed correctly proprietary and confidential data. Assesses the actions/decisions of others as it relates to applicable Procedures, Regulatory compliance adhering to Federal, State, and International guidelines. Documents quality issues and performance measures for management review. Provides information to assist in the coaching and formal education process of employees that performed the tasks. Identifies and escalates risk. The analyst is expected to perform their duties to meet the established turnaround time requirements and to meet or exceed productivity and accuracy standards. Independently must be able to multi-task and balance competing priorities. Investigate and report any issues/occurrences that may present risk. May act as subject matter expert. Typically requires two to four years of experience.

Specific job duties:

Quality defect reviews, policy and procedure expertise, system of record accuracy inspections, dealing with a diverse set of data. Bilingual Spanish Required.

• Responsibilities:

• + Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards + Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation + Complies with controls and Quality Assurance (QA) practices to support business continuity efforts + Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness + Performs QA activities including executing on controls, managing cases, and reporting results + Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success + Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting •

Required Skills:

• Must be meeting or exceeding your current production and quality goals
• Detail oriented and possess excellent problem solving and decision-making skills
• Effective comprehension and listening skills
• Strong time management skills
• Ability to own and manage workload while meeting strict time adherence goals
• Proficient in Excel- Basic & Complex formulas and the ability to interpret large amounts of distinct data
• Excellent PC skills including (but not limited to) MS Word, MS Excel, PowerPoint, Microsoft Edge or Chrome
• Must be able to attend to detail in order to make comparisons based on desired outcomes and guidelines
• Must demonstrate multi-tasking skills to handle various task/responsibilities and alternate between differing work processes and shift priorities
• Must display decision making ability
• Must have excellent verbal and written communication skills
• Must display organizational skills
• Must be able to comprehend and follow instructions and guidelines

• Desired Skills:

• Ability to identity root cause analysis
• Willingness to assist others to achieve business needs
• Strong understanding of rules and regulations, policies, and standards
• Ability to create and/or run macros and pivot tables
• Bilingual Spanish Required

• Skills:

• + Controls Management + Issue Management + Monitoring, Surveillance, and Testing + Quality Assurance + Risk Management + Analytical Thinking + Attention to Detail + Critical Thinking + Problem Solving + Written Communications + Decision Making + Innovative Thinking + Prioritization + Recording/Organizing Information + Research

• Shift:

• 1st shift (United States of America)

• Hours Per Week:

• 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the “Know your Rights” poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.