Telecommunications Operator – Full-Time – 3p-11p & Every Other WkEnd Position Available In Guilford, North Carolina
Tallo's Job Summary: The Telecommunications Operator position is a full-time role with a schedule of 3p-11p and every other weekend. Based in Greensboro, NC, this role involves handling telephone inquiries, emergency messages, and communication systems. The ideal candidate will have a high school diploma or equivalent, with at least 1 year of experience. This position offers the opportunity to support emergency situations and provide superior customer service.
Job Description
Telecommunications Operator – Full-Time – 3p-11p & Every Other WkEnd 3.7 3.7 out of 5 stars 1121 North Church Street, Greensboro, NC 27401
Overview:
The Telecommunications Operator supports the responses to various internal and external telephone inquiries for information and direction to provide superior customer service. Working under close supervision, this position facilitates the distribution of various forms of information in emergency situations. This position is system-wide (travel to other Cone campuses as needed); but, primary location is Moses Cone.
Responsibilities:
Serves as a first point of contact for incoming internal and external calls to ensure patient information is delivered quickly and accurately. Supports the operation of communication systems, including telephone switchboard, radio, and emergency notification systems. Contacts individuals regarding calls through paging or interoffice equipment to connect appropriate resources to related problems. Relays emergency messages received with written or verbal messaging to provide context to those supporting the emergency situations. Utilizes technology to complete data entry or word processing tasks, including updating directories and typing or proofreading documents. Assists in logistical arrangement of schedules for internal stakeholders in order to coordinate meetings and staffing. Performs other duties as assigned.
Qualifications:
EDUCATION
Required:
High School Diploma or equivalent
EXPERIENCE
Required:
1 year
