Business Control Specialist Position Available In Mecklenburg, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation. Monitors and evaluates the adherence to procedures for case reviews for the Lines of Business to ensure items processed correctly proprietary and confidential data. Assesses the actions/decisions of others as it relates to applicable Procedures, Regulatory compliance adhering to Federal, State, and International guidelines. Documents quality issues and performance measures for management review. Provides information to assist in the coaching and formal education process of employees that performed the tasks. Identifies and escalates risk. The analyst is expected to perform their duties to meet the established turnaround time requirements and to meet or exceed productivity and accuracy standards. Independently must be able to multi-task and balance competing priorities. Investigate and report any issues/occurrences that may present risk. May act as subject matter expert. Typically requires two to four years of experience.

Specific job duties:

Quality defect reviews, policy and procedure expertise, system of record accuracy inspections, dealing with a diverse set of data. Bilingual Spanish Required.

Responsibilities:

Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation Complies with controls and Quality Assurance (QA) practices to support business continuity efforts Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness Performs QA activities including executing on controls, managing cases, and reporting results Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Skills:

• Must be meeting or exceeding your current production and quality goals
• Detail oriented and possess excellent problem solving and decision-making skills
• Effective comprehension and listening skills
• Strong time management skills
• Ability to own and manage workload while meeting strict time adherence goals
• Proficient in Excel- Basic & Complex formulas and the ability to interpret large amounts of distinct data
• Excellent PC skills including (but not limited to) MS Word, MS Excel, PowerPoint, Microsoft Edge or Chrome
• Must be able to attend to detail in order to make comparisons based on desired outcomes and guidelines
• Must demonstrate multi-tasking skills to handle various task/responsibilities and alternate between differing work processes and shift priorities
• Must display decision making ability
• Must have excellent verbal and written communication skills
• Must display organizational skills
• Must be able to comprehend and follow instructions and guidelines

Desired Skills:

• Ability to identity root cause analysis
• Willingness to assist others to achieve business needs
• Strong understanding of rules and regulations, policies, and standards
• Ability to create and/or run macros and pivot tables

Bilingual Spanish Required Skills:

Controls Management Issue Management Monitoring, Surveillance, and Testing Quality Assurance Risk Management Analytical Thinking Attention to

Detail Critical Thinking Problem Solving Written Communications Decision Making Innovative Thinking Prioritization Recording/Organizing Information Research Shift:

1st shift (United States of America)

Hours Per Week:

40

Privacy Statement:

https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Diversity and Inclusion Each employee brings unique skills, background and opinions. We see diversity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency:

https://careers.bankofamerica.com/en-us/pay-transparency