Substitute PBX Operator Position Available In Hudson, New Jersey
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Job Description
Location:
Jersey City, US-NJ
Rate:
Not Specified
Type:
Permanent Substitute PBX Operator About Us The Hyatt Regency on the Hudson located in downtown Jersey City sits on a beautiful pier overlooking the New York City Skyline. Our hotel is one of the oldest in the area and has great guest stories and experiences to share. We are located in the business district of Jersey City; home to residents and many businesses. Hop on the Hudson Bergen Light Rail located 1 block away for a quick trip to our local Newport Center Mall, home of a variety of Brand Name Stores such as JC Penny, Macys and Kohls, AMC Movie Theatre and a huge selection of food court attractions. Come and be part of our team, at the Hyatt Regency we embrace our associates with the help of our company culture, HEI Loves. With HEI Loves we offer amazing benefits to our team and they get better and better each year. HEI appreciates and supports our individuality and once you join our team; you become apart of our family and we become apart of yours. Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. Essential Duties and Responsibilities
- Promptly answer telephone calls, greet callers with a positive and clear voice.
- Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.
- Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.
- Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.
- Page guests and patrons using the public address system in a courteous and clear manner.
- Act as dispatcher for security, guest services and property operations associates.
- Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
- Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.
- Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures.
- Initiate emergency response as necessary.
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Rate:
Not Specified
Location:
Jersey City, US-NJ
Type:
Permanent
Industry:
Finance
Recruiter:
Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts
Contact:
Not Specified
Email:
to view click here
Reference:
JR107742
Posted:
2025-06-19 08:45:26 –
