PBX Operator Position Available In New York, New York

City, State:

New York, New York Hourly Pay:

$26.46 – $29.46 The purpose of a

PBX OPERATOR

is to handle incoming / outgoing hotel phone calls efficiently and courteously and forward calls appropriately, according to standard operating procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Approach all encounters with guests and associates in a friendly, service-oriented manner. Operate the front desk according to standard operating procedures and with exceptional guest service Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures Maintain warm and friendly demeanor at all times. Answer all calls promptly, in an attentive, courteous and efficient manner. Respond to guest inquiries about hotel services, facilities and hours of operation. Take and deliver messages according to standards. Maintain guest privacy at all times. Provide information about the hotel; be able to provide accurate information directions to the hotel. Be familiar with emergency procedures. Perform call accounting, if applicable. Be familiar with VIP procedures. Be familiar with the surrounding area of the hotel. File PBX reports. Resolve guest complaints Send/Receive guest faxes. Serve as radio dispatcher, maintaining proper radio and paging procedures. Record and relay all guest requests and verify completion. Establish and maintain efficient filing system of guest registration cards. Process wake up calls per guest’s request. All calls are to be answered in a “scripted” manner. Know emergency procedures and how to respond. Attend meetings/trainings as required by management. Assist the Front desk operations when needed. Must be able to cross-train in Front desk operations. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or general education degree (GED); or one month related experience and/or training; or equivalent combination of education and experience. What to Expect Be part of a cohesive team with opportunities to build a successful career. Have the opportunity to engage in diverse and challenging work. Derive a sense of pride in work well done. Be recognized for excellence. Ability to stand during entire shift when assisting Front Desk. Considerable repetitive motion of hands and wrists as it relates to the use of computer keyboards is possible. Must be able to available to work flexible hours including weekends and holidays. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position. We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.