PBX Operator Position Available In Davidson, Tennessee

PBX Operator Canopy by Hilton Nashville Downtown The Gulch Nashville, TN Job Details $20 an hour 15 hours ago Benefits Free parking Paid holidays Dental insurance Vision insurance Employee discount Qualifications Customer service High school diploma or GED Organizational skills Multi-line phone systems Communication skills Hotel experience Entry level

Full Job Description Job Title:

PBX Operator /

Telephone Operator Department:

Front Office /

Communications Reports To:

Director of Front Office Job Summary:

The PBX Operator is responsible for operating the hotel’s telephone switchboard, handling all incoming, outgoing, and internal calls efficiently and professionally. This role serves as the communication hub for the hotel, ensuring guest requests and internal messages are routed promptly and accurately.

Key Responsibilities:

Answer and direct all incoming calls promptly, courteously, and professionally using the hotel’s telephone system and reservations system, including creating future reservations. Handle guest requests and complaints by directing calls to appropriate departments or team members. Log wake-up calls accurately and ensure they are delivered on time. Monitor emergency lines and procedures; act swiftly and appropriately in case of emergencies (e.g., fire, medical, security). Maintain confidentiality and professionalism when dealing with guest information or internal matters. Provide directory information to guests and employees. Assist in paging staff or making announcements via the public address system when required. Record and relay messages to guests and departments as needed. Monitor alarm systems and report any irregularities to the appropriate personnel. Coordinate with housekeeping, front desk, and engineering teams for guest service requests. Maintain cleanliness and orderliness of the PBX area and equipment.

Qualifications:

High school diploma or equivalent. Previous experience in a hotel or customer service environment preferred. Excellent verbal communication skills. Proficient in operating PBX or telephone systems. Ability to remain calm and professional in high-pressure situations. Strong attention to detail and organizational skills. Flexibility to work shifts, including nights, weekends, and holidays.

Work Environment:

This position is typically in an office setting within the hotel. It involves long periods of sitting and frequent use of a telephone headset and computer system. Benefits Family Focused Culture Development and Promotion Opportunities Competitive Pay Health, Vision, Dental and Supplemental Insurance Paid Vacation and Holiday Pay 401k Free Parking Employee Meals Hilton Travel Discounts About Tara and Uncompromised Hospitality Tara owns, develops, and manages all of its hotels. Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality . Recruiting, training and developing outstanding Team Members is the only way to do this. We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality . Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us. Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality .