Switchboard Operator – GI Downtown Position Available In Hamilton, Tennessee
Tallo's Job Summary: The Switchboard Operator at GI Downtown Galen Medical Group in Chattanooga, TN earns an estimated $30.6K-$33.7K a year. This role involves answering phones, registering patients, scheduling appointments, and providing exceptional customer service. Requirements include a high school diploma, clerical experience, and proficiency in Microsoft Word and Excel.
Job Description
Switchboard Operator•GI Downtown Galen Medical Group•3.2
Chattanooga, TN Job Details Estimated:
$30.6K•$33.7K a year 2 days ago Qualifications Microsoft Word Microsoft Excel Customer service High school diploma or GED Organizational skills Computer skills Typing Clerical experience Entry level
Full Job Description Description:
Summary/Objective:
The Switchboard Operator provides a combination of patient care duties and clerical/administrative duties in support of all departments.
Essential Functions:
Answers telephones, directs callers, and takes messages Gathers patient information and prepopulates the patients health record Register patients Assist with Scheduling & rescheduling of office appointments Page providers with Hospital Consults Faxes provider visits to referring providers Maintains current On-Call list
Other Duties/Responsibilities:
Periodically fill in for front desk or check out Provide superior customer service to all patients and client providers and staff Administrative and clerical duties as necessary
Knowledge/Skills/Abilities:
Proven track record in providing exceptional customer service Strong communications skills; both written and verbal Ability to organize, prioritize and manage multiple projects concurrently Ability to work independently or in a team environment Ability to hear well and speak clearly Ability to maintain composure when faced with difficult situations Pleasant telephone voice and manner required Able to type 35 words per minute Comfortable wording under minimal supervision Use of MS Outlook, Word & Excel Ability to operate office equipment including computer, fax, calculator, and copier Reliable transportation and clean driving record, if applicable Flexibility to work overtime as needed
Requirements:
Qualifications:
Education:
High school diploma or equivalent
Experience:
Prior clerical experience and answering telephones Work experience in a healthcare organization Previous staffing/scheduling experience in a healthcare environment Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
