Title Specialist Position Available In Duval, Florida

Title Specialist 3.3 3.3 out of 5 stars 9485 Regency Square Blvd Ste 415, Jacksonville, FL 32225

General Summary of Job Duties:

The Title Specialist plays a critical role in supporting timely cargo shipments by ensuring the accurate and efficient processing of titles for non-OEM cargo. This includes collecting titles from the terminal, preparing and submitting them to U.S. Customs, and communicating with various stakeholders. The position is fast-paced, requiring a high degree of accuracy and speed to meet tight daily deadlines. A strong ability to manage details while working quickly and collaboratively is essential.

Summary of Objectives:

Monitor sailing schedules to coordinate the timely collection, processing, and submission of required documentation in compliance with regulations. Collect titles from the terminal, prepare them for U.S. Customs submission, and verify all documentation for accuracy and regulatory compliance. Process and confirm customer shipping instructions, facilitate changes as needed, and keep all relevant internal teams informed. Enter and maintain title data in internal systems, as well as those used by principals, their customers, and third-party providers, ensuring all records are accurate and current. Track customer title submissions and respond within established deadlines, providing all necessary information. Submit accurate title documentation and reports to U.S. Customs, ensure ongoing compliance with customs regulations, support title/bill of sale validations, and assist with special projects involving non-standard exports—all to promote safe and secure cargo transport. Liaise regularly with principals, their customers, U.S. Customs, and internal teams to resolve issues and ensure smooth processing. Respond promptly and professionally to inquiries via phone and email, delivering high-quality customer service for all title-related matters. Reconcile data across systems, ensuring all updates are accurate and meet customer expectations, while documenting any changes or amendments. Return original titles to the appropriate parties securely and promptly once processing is complete. Generate and submit specialized customer reports as required through operational channels. Perform additional duties as assigned by management to support departmental goals and adapt to evolving business needs.

Requirements:

High school diploma or equivalent required. Minimum of 2 years of experience in customer service and/or data entry roles. Familiarity with U.S. Customs rules, regulations, and documentation processes is strongly preferred. Proficient in Microsoft Office, with intermediate-level skills in Excel (e.g., pivot tables, data tracking). Strong verbal and written communication skills with attention to detail. Highly organized with effective time management skills; able to prioritize and manage multiple tasks in a fast-paced environment. Valid driver’s license with a clean motor vehicle record (MVR) required. Must have reliable transportation and the ability to travel to and from port/terminal locations as needed. Transportation Worker Identification Card (TWIC) required, or must be obtained within 30 days of hire. Must be adaptable and open to performing other duties as assigned. Responsibilities may evolve based on changes in business needs, technology, or regulatory requirements.

Working Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal – with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking, standing, carrying of light items such as papers, books or packages of up to 25 pounds. Should be able to hear and speak clearly using phone/headset to communicate with customers; be able to navigate, view and enter information into the computer. Must be able to work flexible shifts including evenings & weekends, on call as needed.